It was the start of a very bad business trip, with a five hour delay on my flight arriving at Madrid airport, which meant that I arrived at 2am at the hotel.
Well, despite a miserable start it was
all forgotten from the time I went through the doors of the hotel. The young lady at reception was very helpful and quickly checked me in. She was professional, courteous and very efficient.
Furthermore, because I am a returning customer and a gold member, she upgraded me to a nicer and bigger room.
Needless to say that went a long way to cheer me up. In the morning, breakfast was very good as always and the staff serving were helpful and courteous.
Despite the location (good for airport and work but far from the centre of Madrid) this is one of my favourite hotels. I have recommended it to my work colleagues, who now use the hotel too.
Thank you for a great stay and your continuous hospitality. [Less]