So i booked this hotel because of the 5k pointsbreak. I wasn't expecting much as it is a holiday inn express but there are some flaws to this property. Their king size bed is super small, i think its
a full size. Our first room the door room casing literally fell off lol we had to move to a different room and that includes the non working heater too. The room that we moved to was pretty much the same lay out.
Ok so the good points. It as a very affordable hotel and with the 5k points not bad at all. The train is 7minutes walk i think. Close to a shopping center for shopping. Not much good restos in the area though, except for the one beside the property. Will we stay here again? Probably no and yes. Yes if it was a pointsbreak and their staff named Catalina. She is one the best front desk staff i have ever encountered on our travels. She always have a solution to our concerns. She even lend us her own heater in the office so my 20mos old baby won't freeze. She is very helpful and friendly really genuine personality. I think IHG should look into her performance and promote her to a manager or even higher role.
I am a business owner as well and for me, personality is something you cant teach to anybody. So if you have this and you are a hardworker then you are special.
So yes please promote her! So all the staff will follow her work ethics :) [Less]