I arrived in Madrid from Barcelona. I stayed here just one night to catch an early morning flight from Madrid back to the USA. It was a bit farther from the airport than I anticipated, so I ate
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dinner (delicious pizza €13) and breakfast (full buffet €10) at the hotel. Both meals were very good and the service was excellent.
I was welcomed as an IHG Rewards Club Member as never before anywhere around the world! A handwritten note in my room welcoming me, some little snacks, two bottles of mineral water...I don’t known if this is a Crown Plaza perk, or Spanish hospitality, or the kindness of the GM, Ana Calvin. It was very much appreciated!
Everyone at the property was kind and professional. I would definitely recommend this property for a hotel to stay at closer to the airport if you need to catch a flight. The airport shuttle makes getting to and from the airport a breeze.
After sleeping in small single beds for two weeks with weird pillows, it was a blessing to stretch out in a big double bed with a choice of comfortable pillows at Crown Plaza. I’d definitely stay here again. Thank you, Ana, and your entire team for making my stay a pleasurable one.
Sincerely,
Diane. S. [Less]