All the staff were very polite and most of them were well trained and really helpful. We had a suite room, which was spacious and comfortable, as well as perfectly clean every day.
We have not
dined in the restaurant, only had breakfasts and room service. The food portions and quality were reasonable and delicious. However on a couple of occasions we have not received what was said on the menu on our plates, when we did try and make sure with the person on the phone that we receive a correct order it still did not come out as it said on the menu (e.g. Cheese plate, chunky chips instead skinny fries, no tomato in club sandwich, steak had different mushroom different days and no vine tomatos on one occasion) Food was really tasty however quality control of plating was a bit poor. [Less]