Attended a teen conference as a chaperone at this hotel and except for a few little glitches, as an attendee, my stay was very comfortable and the staff was exceptional. I had to go to the desk to
ask for help with a few things and the young man at the desk, Jaylen, was extremely helpful. He always smiled and couldn't do enough to help.
When we were dealing with a temperature issue, I went to the desk and the young lady there was extremely responsive. Her name was Kathleen and she was called in due to staff members who had called out. She had a smile on her face the entire time and was never frazzled by anything we requested.
There were upwards of 250 teens at the hotel for this convention and the front desk staff and banquet staff were very responsive to any request. [Less]