I made a reservation to stay at Crowne Plaza Milan City Centre for one night, as I had flown into Milan Linate and was travelling by train the next day to Rome. Given the proximity to the railway
station, this hotel was a natural choice for me.
I was delighted with my experience here. I was checked in with a very big smile, welcomed like an old friend, and made to feel very welcome in a hotel I had never stayed and a city I had never visited.
My Spire Elite Royal Ambassador status was acknowledged at check in, and I was upgraded to a Junior Suite upon arrival. I was offered 600 points or a drink from the bar as a welcome amenity, and I was also offered assistance with luggage to my room. I was further advised that the contents of the mini-bar were complimentary.
I was made aware of internet access, breakfast times and steam/sauna availability - this was a superb check in experience.
My room was extremely clean, well appointed, comfortable and most importantly for a city centre - quiet. I have to mention the very soft and luxurious bath robes. They were amazing. A CP Sleep Kit was also provided and they are lovely.
I slept well, and enjoyed a wonderful breakfast in the first floor breakfast room. Staff were attentive and obliging.
Check out was a breeze, and I was quickly on my way to the railway station, only 5 minutes walk away.
Thank you, CP Milan. You are on my list this year to return for a longer stay experience. Keep doing everything you are doing - and I applaud the receptionist that checked me in. Well done! [Less]