pretty decent hotel... great staff !!
well, we had a problem the first night. It seems that there was a problem with the water pipe in the ceiling? not exactly sure what it was, but all night long, on our first night, the sprinkler
system or a pipe connected to it clicked...ALL NIGHT LONG... I didnt sleep a wink...It was late when we got to bed, and the hotel was filled to capacity so nothing could be done... So, we didnt sleep... and - My daughter slept on the sofa bed- which needs a new sofa bed... it sank in th e middle and kept falling off of the frame. we ended up throwing the mattress onto the floor.
First thing in the morning I went to the desk and spoke with Jessika. She was sympathetic and sent the repair guy right up. He was deaf in one ear and still heard the clicking in the walls... There were no rooms available at that time, but when we returned at 3 ish- they had a new one ready for us... and they held the adjoining room for my son who was joining us the next night.
Jessika really went above and beyond to make our stay great. Unfortunately , there was no manager on duty until sunday?? But- Jessika txted and spoke to the manager who authorized her to remove the charge for our room for the night we got no sleep.
and of course the breakfast was delicious !
the other problem is the lack of a shuttle to the airport.. they only shuttle delta airlines staff... i would be nice if hotel guests could have the same service ... [Less]