Almost Excellent Hotel - but need friendliness smile in some area..
Excellent location, staff overall are very friendly except the bell boy standing outside the hotel main entrance. Not helping us to unload our luggage when arriving by Taxi and they're just standing[More] there and starring at us. Stay 10 nights occasionally receive a friendly smiles when passing the bell boy. The hotel room is great. spacious, and cleanliness. The only downside is not enough room for daily garments. Bed is firm and clean. Love it! They have made some improvement to their breakfast. I visited this same hotel last Feb 2023 and made a few negative comments to their breakfast, this time, I have seem some improvement, thumbs up!! by the way, I don't feel the recognition of IHG Rewards Club members[Less]
Overall Great Experience at this hotel
I stayed 10 nights at this hotel in Feb 2023. Room is comfortable and sleeping quality is great. Staff are friendly and helpful. I am on 32nd floor and the view is excellent facing city garden. I[More] have minor mobility issue and the hotel able to provide me a room very close to elevator.
The only improvement that I would suggest is able to use Google Pay or Samsung Pay in my future stay. And improvement in breakfast food /coffee would be great.
Thanks everyone! Will stay at this hotel again in September 2023.[Less]
By anna gao
Everything of hotel is great. It’s near the MRT station. Breakfast is jummy![Less]
Comfortable bed clean room helpful staff
The room was clean and neat. The bathroom was okay as well. The hotel staffs were very helpful and well mannered. The breakfast were okay but not as many choice as you’d like. The tastes were good[More] but some were too oily. The hotel location are in walking distance to MTR stations and bus stop so it was very convenient[Less]
Place to rest and relax
I have stayed at this property more than 4 times during my visits to HK. The location is decent for the pricing and the amenities are more than enough for my purposes. I noticed that during my last[More] visit, the customer service was more enhanced and a higher level of care and concern was experienced. I appreciated the efforts the front desk had for my family while trying to accommodate our needs. This was noticed throughout our entire visit of 10 days. Every time we contacted guests services either by phone or by person (front desk), the attitudes were pleasant and professional. They took time to explain the process or to update their progress on my requests. Overall, this visit left a good impression and I would come back in future visits. One area of concern some guests may have, is that the laundry facilities are shared with long term stay/apartments in the higher levels. The concern would be that the dryer was able to dry maybe 50% of our clothes fully, even after two cycles of "drying". But we were aware of this, so we were able to make it work for us.[Less]
Comfortable and convenient place
By Raveevy Aom
Good location and all facilities are comfortable. I am so impressed with the helpful service from your staffs. I booked for 2 rooms and all room are clean. Breakfast had many alternatives that good[More] for us to choose.[Less]
Pleasant stay experience.
I am a IHG member and when I comparing different Holiday Inn in Hong Kong, I noticed Holiday Inn express in Kwun Tong location is not exists in the past. So I believe this must be the newest Holiday[More] Inn in H. K. I decided to booked this hotel, and I'm glad that I did.[Less]
Nice service but need better food
By Lean Y
Not very far from the Tsim Sha Tsui, about 25 minutes by public bus. Room is well decorated and the staff has nice service but the breakfast needs be better[Less]
Staffs are serving politely
It will be better if the breakfast buffet provide more variety of food[Less]