On first impression I thought I had made a mistake booking this hotel. When we arrived the front entrance of the hotel was in need of a good cleaning. There was cigarette butts on the ground and[More] trash next to the steps. But once we entered the building you could see a definite difference. The inside of the build was what I expected, well kept. We did have a issue with our room but the staff immediately responded and move us to a new room.
You can see that the hotel is well maintained but dated. The lighting in the bathroom needs to be updated, it was pretty dim.
If you look past the entrance to the hotel this is a very comfortable hotel and we would definitely consider staying here again if we return to Pensacola.[Less]
Great service, beautiful and clean lobby/bar. Will definitely be returning for another visit![Less]
Love this hotel!
My husband and I try to stay at this hotel every time we come to Pensacola which is often. We prefer it to any other hotel we have ever stayed. The only thing that would make it perfect in my[More] husband's opinion would be a complimentary breakfast. In my opinion the ambiance of the hotel supersedes a free breakfast (: It can be a bit pricey if you stay on a weekend or during the busy season but we often come during the week or in the off season and then it is more reasonable.[Less]
Great service and nice hotel
The property is very conveniently located on the beach. It is clean and well organized. The staff at the hotel were all very friendly and helpful. I felt the staff went out of their way to make our[More] visit more comfortable.[Less]
Great Pillows and great service
not in any order
pillows were GREAT.
staff was very helpful and attentive
room were very nice
Keep the people that you have there.
Front desk, food help and custodian in common areas[Less]
Best Hotel, Best Staff, Best stay ever
The weather was a mess, rainy, but the great staff more than made up for our stay. Checked in our refrigerator wasn't working. I called Sam at the front desk and in less than 10 minutes she had Brian[More] and Alex bring me another. The whole staff was Excellent! The ones we were in contact with the most were Sam, Brian, Alex, Tutt, a couple others whose names escape me and possibly two of the sweetest ladies who fixed the breakfast every morning (Donna and Tess). Bev, the manager was exceptional, I'm retired now but it would have been a pleasure to work for someone like her. Bev cares about her guest, staff and the hotel in that order. Please pass this on to the property so they will know how much we enjoyed our stay and the Great Job they are doing All the staff we came in contact with greeted us very cheerily. The best vacation ever! Thank you and God Bless! The Carpenters[Less]
Lovely hotel and accommodating staff
We stayed for one night and everything was great. Clean, comfortable room. Friendly staff. Very accommodating when we unexpectedly had to cut our trip short. My only complaint is that the road this[More] hotel sits on is quite busy and congested but that is not the fault of the hotel.[Less]
Business trip to Pensacola
convenience location. efficient check in and check out processes. staffs are friendly. happy with the stay![Less]
Good stay, nice hotel, Clean rooms, friendly staff. I recommend it to people who are in the area[Less]