Full disclosure: I am a Platinum Elite member with IHG Rewards Club.
I arrived too early to actually checkin (11am) but the front desk clerk let me stash my bag in a supply room off of the lobby.
Later in the day, when I arrived to actually check in, I was offered free breakfast for having to "wait" to check in, when in fact I was just stuck behind some older folks who were congregating by the front desk for a grand total of 30 seconds instead of just stepping to the side.
As a Platinum Elite, I was placed in an Executive King room on the 9th floor, which was very quiet (away from several large groups who were also staying there) and it had a nice view of the city. Dayton doesn't exactly have a thrilling skyline, but there's nothing the hotel can do about that. The room decor is a little dark and dated, but everything worked as it should, and the blackout curtains were more than adequate...that's a must for me! I had no trouble getting to sleep and staying asleep. Housekeeping must've known I was coming back late, because they left a lamp or two turned on. They read my mind!
There's a business area in the front lobby which has a few computers and printers to use, and a separate work desk/bar which includes several power and USB outlets. There's also a few couches and coffee tables if you just want to relax.
The only negative experience I had was that there was a mix-up with the airport shuttle service. .
On to the negative stuff...
1. Transportation issue #1: Airport shuttle pickup was scheduled for 11:30. (I thought I had requested it for 11, but it was actually scheduled for 11:30...mea culpa) However, when I called at 11:22 and asked where the shuttle was, the response wasn't "it's on it's way" (which is what it should be, when the hotel is 15-20 minutes from the airport) Instead, the response was "ok, we'll send it now". That was a little disappointing.
2. Transportation Issue #2: The night before I check out, I was told to report to the lobby for a shuttle leaving at 9am, and when I got to the lobby the next morning and asked the Valet when the next shuttle was going to the airport, he replied "there isn't one". I guess he sensed my confusion, because he quickly followed it up with "but I can take you right now if you would like to go". Great save, good sir! The driver was very friendly and we chatted about sports for the entire drive to DAY. He explained to me that the front desk clerk was probably reading the wrong scheduled, because the shuttle at 9am that I referred to was the day prior.
3. The last one occurred toward the end of my stay. I forgot my phone charger at another location I was at earlier in the day, and when I arrived at the hotel that night, I asked the front desk clerk if there was a lost and found that I could scavenge for a charger. I was told that Housekeeping maintains the L&F, and that since it was late (about 2:30am) they were off-duty. When I asked the on-duty clerk the next day, I was told "we can't do that, it's against policy". If it really was against policy, that's fine, and I completely understand...I just wish the first clerk would've told me instead of getting my hopes up.
This is the second time I have visited this hotel. During my previous visit, there was an issue with the water supply in my room (only hot water was making its way to my room) and fortunately that was not the case this time. The water temp was perfect every time, whether I was washing my hands, brushing my teeth, or showering.
All of the staff that I interacted were extremely friendly. That sounds obvious, and it should be a given in the hospitality industry, but we all know that it's not. This hotel has a great staff working for them.
While this hotel is conveniently located next to the Dayton Convention Center, if you are attending an event at the University of Dayton Arena, and do not have a car, then getting back and forth can be a bit of a pain. It's just a little too far to walk, and getting a Lyft or Uber can be tricky. [Less]