In 2018 so far, I probably spent 10 or 11 nights at this IHG /Holiday Inn Tanglewood property. The well-trained, amenable staff consistently exceeded my expectations. And Art, let me tell you, is
nothing less than THE BEST can-do /consistently positive customer-centric polished front-of-the-house talent I've ever had the pleasure of meeting. Art not only serves guests; he struck me as a magnificent ambassador for the entire IHG brand. I am not kidding. As a recruiter /headhunter for Fortune 100 companies’ sales and customer service personnel assets, I am well qualified to offer this assessment.
Permit me to expand my review.
I totaled my car on the way to check in, a major encumbrance to say the least. The hotel's shuttle service took me all over the place at any time of day or night. I needed to get checked out at the local emergency room, and they gave me a ride to and from the hospital. The ride back was in the middle of the night. Very, very accommodating -- and not just Art -- but the entire staff. Everyone asked about my well-being and called me by name. I’ve never felt a more welcoming stay.
I realize this review will seem so very positive that some travelers will rightly wonder if I were paid to write it, but I received no compensation save the satisfaction I feel for this property. I swear every word is true. I've traveled far and wide for both business and pleasure. Whenever I'm in the Roanoke area, pending availability, I will stay at the Holiday Inn Tanglewood property.
I will not comment on the restaurant, as space is leased to a separate entity that provides guest food and beverages services. [Less]