For regularly returning customers, nothing is more important than due recognition by the hotel's staff, together with the corresponding courtesy treatment, because it makes them feel special and at
For a top class hotel, nothing is more important than regularly returning customers, because they are living proof of the hotel's attraction, and they know the hotel best from a user's real life point of view.
Recommendations, and criticisms, from loyal customers affect the value of the brand name of the hotel. Disgruntled customers do not return. Only satisfied customers do, and they are the people who matter most, because they are the people who care, and who do have a choice. [Less]