The hotel had a beautiful Peranakan design, and was close to many eateries. The rooms were nicely done, and I was surprised to see egg benedicts and rosti for breakfast at Baba Chews which I felt was
excellent. In addition, breakfast was made to order just like the club lounge at Intercontinental Singapore. I felt the hotel was pretty well-done in these aspects.
Although I was greeted as a Spire Elite Member at the hotel, I was not provided with a room upgrade (room with bathtub) even though I had specifically requested for it at check-in. I had checked the room's availability on the app during the check-in, and noted that there were available rooms which was a mere 1 category upgrade from what I had booked. Since it was not a special occasion and rooms were available, I should have been offered an upgrade upon my request. However, no upgrade was offered, and I only received 5 biscuits, 2 chocolates, and a palm-sized amount of fruits.
That got me thinking why I should attain a Spire Elite status for almost no benefits at all in this hotel. I mean yes, the design is great, the food is good, and I get lip service for my status. However, I feel no different from a club level or non-IHG member at this hotel. I love staycations, but will not return again unless I would like to visit the eateries in Katong. Other IHG hotels fare better in recognising and rewarding me for staying with them. [Less]