The only improvement would be to have breakfast available or at least coffee prior to 7am[Less]
Excellent as always. This property always meet my expectations.[Less]
It was very quiet on the 9th floor and our one night was very relaxing for both of us[Less]
Rooms with a view
By Lady H
Excellent customer service. Perfect location. Clean room with view of the falls.[Less]
Grand Kids Loved It
When our grandchildren turn thirteen we bring them to Niagara Falls. Three down and three to go. They love the Crowne Plaza. They look at the Falls from the hotel in amazement, especially the[More] nightly light show. They want the curtains pulled open when they sleep so they can see the Falls till the lights go out.
They look at the old photos of the Falls that can be found in the rooms and corridors and read the plaques underneath them. It's like reading an historical marker.
When were not down at the Falls or shopping the hotel WYFI meets all their electronic device needs. They sleep well while there as well.[Less]
Girls at front desk are rude and impatient with simple questions. We couldn’t understand her middle eastern/eastern accent either. But she literally rolled her eyes at us as we tried to understand[More] the parking garage.
The location was perfect for everything and nicely decorated. Never had to wait very long for an elevator.
Breakfast buffet was perfect. Not a bad price to eat with such an awesome view. Restaurant staff was AHmazing and friendly.
The room was hot though and the thermostat wouldn’t adjust it. The bed was comfortable, but who can sleep when they are sweating?
Clean bathrooms and floors. Room is narrow but we weren’t in there very much.
Overall good experience with just a few irritations. No where is perfect.[Less]
Comfortable bed and ideally located
Across from Fallsview Casino, and Skylon Tower. We found the restaurant Coco’s very reasonable, our two children ate free. We are very happy with the professional service. Everything is very clean![Less]
Great staff comfortable beds
Would stay again great staff great price
Great Service and Value
Made our stay in Niagara Falls that much better. Service was great and the value was absolutely amazing! Thanks you holiday inn[Less]