I stayed here for a week in early August 2016. There were a few incidents that happened, such as an issue with the bookings (it was a group booking with conference room), but everything was promptly
resolved upon check-in thank to the courteous young lady at the front desk. The other incident was that there was a car crash through the front lobby overnight - quite dramatic actually. The front door was completely destroyed, glass everywhere in the morning when I came down for breakfast. When I came back from breakfast, it was cleaned up and later on temporary signage guided guests to use another door. They managed well an unexpected dramatic situation.
The rooms are very clean, A/C good, beds comfortable, mini-fridge works well. The location is conveniently located just north of the Whitemud Dr, making it within a 15 minute drive to the West Edmonton Mall. This hotel is however within walking distance to Southgate Centre mall and multiple other shopping and eating opportunities.
The use of the Conference room was good - no complaints.
There is a train track with trains running behind the hotel, though did not bother me.
The on-site pub is pretty good and convenient.
I would definitely stay here again! [Less]