Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Centre for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Centre for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Book Now
MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.2

based on 928 reviews
88%
Recommend This Property

Ratings Breakdown

928reviews

  • 5 Stars
    476
  • 4 Stars
    267
  • 3 Stars
    107
  • 2 Stars
    47
  • 1 Stars
    31

Honor Request

By

2017 四月 26

club

I believe I requested room to be near elevator but my room was located quite far away from elevator

Read More
Read Less

Bon hôtel à rénover

By

2017 四月 23

Bon hôtel bien situé, très bon restaurant à très bon prix si réservé avec la chambre. Chambre propre mais à rénover, lit d'appoint à changer (ressort et barres du canapé-lit dans le dos). Bonne insonorisation. Wifi difficile à accéder et quelques chaînes tv françaises seraient bienvenues. Personnel très accueillant. Bon ensemble pour le prix raisonnable.

Read More
Read Less

Great staff and room sizes

By

2017 四月 22

club

Great location good staff very attentive dinner deep fried which was disappointing for the price

Read More
Read Less

Excellent Family Friendly Hotel

By

2017 四月 21

I stayed here for one night with my family as part of a trip to Peppa Pig World. The hotel was so good we look at staying a second night. The staff make this hotel a great place to stay.

Read More
Read Less

excellent hotel

By

2017 四月 21

we enjoyed our first visit and will definitely return
very welcoming staff
excellent bedroom, very comfortable bed
swimming pool was very good, perfect temperature and very clean
room service was perfect, hot and tasty food
breakfast was excellent choice and fresh ingredients, best toaster ever-completed the job perfectly with one go

Read More
Read Less

brexit...not asked for euro/sterling payment option!

By

2017 四月 17

Hi, I spent four nights at your Herbert Walker Hotel in Southampton between 12-16 April. I was travelling from Ireland to meet up with my son who was going to be on leave and we were catching up.
I arrived at check in approx 1.30 and Amanda advised room was ready and I could check in (room 315) she then proceeded with check in. She initially was insisting I pay a 100pound add to my account, as she said to allow for charges to room. I advised her I did not want it as we would not be charging anything to room (we had breakfast add on). I also at this point was aware there was not funds in my bank account to cover additional 100pounds which made me feel embarrassed and anxious. I told her there were not funds to cover that , the card i was using to pay would cover the cost of stay (it was 442 pounds/ I had 536euros in my account) she presented me with a receipt on roll for a bill that was I think 678 euros! I explained a second time I did not have funds in account to cover that, then she was asking me to pay a 50pounds charge top of stay amount, I said to her,..AGAIN..I do not have those monies in my account, we will not be charging anything, I was very embarrassed at this point. When she seemed to at last be listening to me, she called a manager,...enter Sonya, i did not have any conversation with Sonya she and Amanda appeared to resolve to waive the charge and Amanda then presented me with a bill for 535 I had agreed to give the extra pound that would be required to pay bill price(on the day conversion rate was 442 pounds =520 euro) however I was being billed 536euro I did say and show Amanda how rate of exchange was high, she was a little dismissive and went on to conclude transaction. I was tired from travel, stressed and embarrassed at your reception desk. I paid using my card. I went to the room and went to sleep as I had been up since 4.00 am travelling. I woke approx 3.30pm and was reflecting on my check in experience, and was not feeling happy and then realised. I had not at any time been asked if I wanted to pay in euro or sterling!. I rang reception from my room, I spoke with Goisa, and relayed story to her. She rang me back and went on to explain that according to notes left by Amanda, Amanda is saying she offered euro or sterling. I DISPUTE this and do not agree she did, she was more focussed on getting charge of 100pounds to my account. I explained to Goisa, it was more to my advantage that I would pay in pounds and did not get the choice, had I been offered I would have stated pounds (I do travel to UK frequently enough) Goisa also advised that the charge would be reversed and I would be charged in pound. She did not advise if I needed to do anything further or take any action. TO DATE THIS HAS NOT HAPPENED. I have returned home, Had a most embarrassing 'welcome' and experience I did not enjoy, it marred the tone and comfort of my stay, I am unlikely to use Holiday Inn again and certainly NOT impressed by reception staff and Manager! Very disappointed guest to be embarrassed and feel as I did. Linda Shore

Read More
Read Less

April 2017

By

2017 四月 17

club

Had a great stay at the Holiday Inn Southampton. We used this hotel prior to joining a ship and it was just perfect

Read More
Read Less

Helpful Staff

By

2017 四月 15

My suitcase broken during my tour before I checked-in Holiday Inn. The staff show us where and how we can bought a new one. They are helping in answering our questions and always smile.

Read More
Read Less

average

By

2017 四月 10

club

holiday inn was average, have had better inns breakfast was very very good no complaints dinner was fair, reception was fair, bar service poor no one to help with bags

Read More
Read Less

Friendly staff

By

2017 四月 10

platinumelite

The staff at this hotel could not have been more friendly and helpful! They were always cheerful, and responsive to any query.
Unfortunately the bed was not very comfortable and the pillows were far too thin and hard for me.
The breakfast service was good, but the quality of the food was low.

Read More
Read Less

Good stay

By

2017 四月 09

Very good hotel but expensive due to the trade show

Read More
Read Less

Excellent stay - Great Location

By

2017 四月 08

club

First visit to Southampton and hotel is in great location, with good parking facilities.
All facilities were good and what you would expect from Holiday Inn.
Only criticisms would be not enough staff at bar during busy evening nor at breakfast.
At bar, some of the staff didn't seem well trained and in the morning there was only 1 lady that I saw running around organising everything. Result - dishes not cleared away from finished tables, and also food not replenished quickly enough.

Not major issues but a tad frustrating. Nevertheless will stay again on next visit to Southampton which we are planning for later in year.

Read More
Read Less