As part of a larger trip, we had planned to stay at this hotel. Late Saturday a few miles from the hotel, our car broke down. We had the car towed to the hotel pending having it fixed on Monday.
On Monday the car was towed to a dealership in Florida, where we live.
Our arrival at the hotel was the bad end of a previously good 10 day holiday. The end of our plans had to be aborted.
The attitude of the hotel staff gave my wife and me the very positive support we needed at a moment when things definitely had not gone our way. We did not relate our problems to the hotel staff, and so I suppose that the positive atmosphere of the hotel resulted from standard practice.
Well done and THANKS! [Less]