Blown my socks off. Brilliant !
I stay in lots and lots of Holiday Inn’s around the country and sometimes things get a bit boring. Same service, same food etc etc. However, Holiday Inn Cardiff has blown my socks off. Firstly, and
most importantly, the service is exemplary. At check in there was one person working who was serving a guest. A passing member of staff saw me waiting and immediately came over to check me in, and that’s what I mean by great service, the focus on customers was evident everywhere. There were plenty of people in the bar in the evening but at no stage did we have to wait for a drink because there were enough staff working and the atmosphere was really friendly and relaxing. The other highlight was the food which is a completely new menu different from every other Holiday Inn I’ve stayed in. The bacon and cheese burger comes highly recommended and is about 4 times the size of the usual Holiday Inn one. Breakfast was second only to the Crowne Plaza in Glasgow for the range and quality. I think IHG need to start a programme of circulating their hotel management. Get the Bexley and Maidstone bar managers down to Newport to see how to staff an operation properly. Get the reception manager from Gatwick to Newport to see how to manage the check-in / out process, and get the Restaurant Manager of the Crowne Plaza Leeds to Newport to see what can be done if you put a bit of effort in. So well done Newport, you score a rare full marks and I’m looking forward to my next visit. [Less]