We reserved a large block of rooms for my daughter's wedding. Kamber (event coordinator) was amazing in every way in helping us plan the reception for 180 guests from 4 hours away. Front desk staff[More] and everyone associated with the hotel (other than the main bartender in the lobby that night) was extremely attentive and helpful. The hotel was finishing up renovations (which we knew about when we booked) and looked a little rough in the hallways, but the rooms were finished and very nice. The blow dryer cord was not long enough to reach the mirror comfortably in the bathroom, but that was minor.
This hotel is an easy drive to/from Soulard and downtown STL, although getting in and out of the hotel parking lot from Lindbergh and 55 is a little tricky until you get used to it.
The banquet food was very good for the reception, and the banquet room was absolutely beautiful. Nice setup for wedding receptions![Less]
Really liked this hotel. My only issue was the clearly inebriated man in the lobby. The hotel has a bar and this fellow and his friends were passed the point of no return. A security person was[More] trying to handle the man, but he clearly needed the assistance of the police. I felt sorry for the onsite staff and myself and my friends as we were entering and exiting the hotel. We felt we could be in harm's way. Again, the police should have been called and this man and hi friends should have been removed from the hotel. Poor direction, instruction, policy and protocol from upper management for the staff when they encounter drunken patrons that enter or exit their bar area.[Less]
Great stay, great hotel, great people!
My wife and I chose this hotel because it was a bit out from downtown and with a better rate. We not only got this, but we had a comfortable and amazing night's sleep and were met by extremely[More] friendly staff everywhere. This will be our go-to hotel in St. Louis from now on.[Less]
Shabby room but great location and service
Comfortable bed, very limited noise despite being in a busy area, great shower, wonderful staff and service. The room was a little shabby though--the door to the closet was falling apart and[More] difficult to open, and at first we couldn't find the towels, because there was no space for them in the tiny bathroom and they were in the closet across the room. I suspect it was just the room that we were in--it really felt like they had renovated a janitor's closet into an extra room. Everything else was great. The room was clean, comfortable, internet reliable. And the location was within walking distance to everything the central west end offer--restaurants, the park, etc.[Less]
Friendly service, problem with fire alarm
They couldn't figure out how to shut the fire alarm off, so it sounded several times throughout the evening and night. Otherwise, no complaints.[Less]
Glad I stayed here!
I unexpectedly ended up at the Holiday Inn Express when my reservation at another hotel suddenly got cancelled due to a maintenance problem. I was a little wary before I got to the hotel, after[More] reading some of the other reviews, especially regarding the size of the bathrooms.
I am very glad that I stayed at HIE. The hotel is in a great location. It was within walking distance of where I needed to be, and there are lots of restaurants close by. The staff was very friendly and helpful.
Yes, the bathrooms, especially the showers, are small. The shower is a tight fit. On the plus side, there is plenty of hot water for showering and decent water pressure.
I would stay here again, if I needed to return to St. Louis.[Less]
All good here, minus one complaint
Staff were excellent. Hotel is in great location. Breakfast was on par with value. Only issue: room was extremely dated. It was spacious and comfortable, but old and dingy. Still, worth a stay.[Less]
The bathroom definitely needed to be larger. We had a room for 6 and the bathroom was barely big enough for 1 person. Only 1 of the 3 lightbulbs in it worked. There were no light bulbs in 2 of the[More] lamps. The pull out bed matress was horrible (however, I wasn't the one sleeping on it). Other than that, it was a great location, the staff was friendly and the other beds were great![Less]
Great Rate, rooms could use updating in the bathrooms and furniture.[Less]