Rated 4.1 out of 5 by 164
Rated 5.0 out of 5.0 by 38suze excellent service, friendly staff
On a recent stay for work the staff were very friendly and helpful and the service was excellent.
Little things like having a fan available in the room and a steam free mirror in the bathroom added some extra touches that were greatly appreciated.
September 18, 2014
Rated 4.0 out of 5.0 by wasteman Sleep quality
The guest rooms are extremely comfortable but my sleep was disturbed by traffic noise. The windows are traditional sliding sash without double glazing and unfortunately i am not used to traffic noise at home.
Apart from that, everything else was excellent.
September 12, 2014
Rated 3.0 out of 5.0 by HellieO Outdated and not what I'd call executive
We were attending a wedding at the hotel and although it is an impressive building with great potential it needs a complete overhaul inside as quite tired. We had booked an executive room as based on pictures was more modern but was disappointed as design was not consistent or particularly modern (mismatched fabrics and random old paintings above plasma TV etc) but bathroom was nice and new. Room was fairly clean on the surface but could do with a deep clean as lots of dust on things like fan and window frames. The windows are very old and did not close fully (jammed about an inch from top and although we mentioned it to staff nothing was done) so I hardly slept (admittedly I'm a light sleeper but don't expect that when paying for a hotel) as there is a constant noise of traffic and comings and goings from hotel. Staff were pleasant but given I went away tired was a bit disappointed overall.
September 11, 2014
Rated 5.0 out of 5.0 by Elye Convention Stay
No issues checking in, room was fine but it did have very high ceilings which looked like they needed a bit of a dust.
Breakfast and drinks were fine, lovely surroundings and decoration. Close to centre with ample parking if needed. On the whole an enjoyable stay and I will certainly return.
September 10, 2014
Rated 5.0 out of 5.0 by Pied Piper Pied piper
This was such a contrast to the Holiday Inn we had stayed in the previous night that it was an extra treat.
A splendid experience in all respects
September 10, 2014
Rated 5.0 out of 5.0 by Benjac64 Great Gluten and dairy free options available
I contacted the head chef Garin prior to arrival, Garin was very reassuring with regard to my dietary requirements gluten and dairy free.
On arrival at dinner he was able to highlight on the menu all the options I could have and I was able to have a choice of two different types of gluten free rolls.
At breakfast I was served with two choices of gluten free cereals (Which I assume was purchased specially for my arrival) with soya milk.
There was dairy free spread , choc muffins and a choc brownie available as well as gluten free rolls.
I asked for my bacon to be cooked separate and this arrived very timely freshly cooked.
Thank you for such great service and giving the reassurance needed for a free from customer!
September 5, 2014
Rated 5.0 out of 5.0 by Scarboroughlass Great Service
An excellent weekend break, have never used Holiday Inn previously but will be looking to book again with them again, sooner rather than later!
Staff very polite and attentive, feather pillows available on request (my favorite type of pillow), excellent nights sleep and a hardy breakfast served by a great employee called Ali.
September 3, 2014
Rated 2.0 out of 5.0 by harryo'm Room 356
Room 356 is too small to be classified as a double room. The bed was hard up against the wall and I was forced to disturb my wife several times during the night when visiting the bathroom
September 3, 2014