Rated 4.1 out of 5 by 89
Rated 5.0 out of 5.0 by Louyippa Fab hotel
Really love this hotel and my executive room was stunning! A little out of town but this hotel as great character that you don't get from most Holiday Inns. Would highly recommend if staying in Sheffield.
December 3, 2013
Rated 5.0 out of 5.0 by Orianababesstar Always top class
Have stayed here many times. As usual the staff were so friendly and helpful - staff means reception, housekeeping, restaurant - i.e. All staff!
I had an issue of water not hot enough. Reception were aware of an issue and explained what had gone wrong, when it happened and how long for. Good communication between different departments which often is not seen in hotels
December 2, 2013
Rated 5.0 out of 5.0 by Paul1 Great stay, really friendly team
A lovely traditional; hotel with lots of history which has been lovingly restored and kept.
December 1, 2013
Rated 3.0 out of 5.0 by Aninspectorcalls Great venue, indifferent service
This is a wonderful 19th century building with extraordinary reception rooms and comfortable bedrooms. The breakfast is good and the staff on duty in the restaurant are friendly and efficient. The dinner service is not so good and the food is over-priced for the quality on offer. The dining room was too dimly lit to read the menus when we arrived and a guest at a neighbouring table agreed with us. We asked for the lighting level to be turned up slightly, but we had to ask to speak to a senior manager before it was finally agreed to do this. The soup was tepid and had to be returned for re-heating.
I had booked two executive rooms (for myself and a colleague) for five nights. On checking in, I was informed that wi-fi would cost a considerable sum for 24 hours. This was not mentioned in the publicity, which simply referred to high-speed broadband in every room. When my colleague checked in, he was offered wi-fi free of charge for his whole stay. When I challenged the charge the next day, I was also offered free wi-fi. Whilst this resolved the issue, it is tedious to have to complain and it should be recognised that wi-fi is a necessity like hot water for business customer. It should be part of the package, not an extra.
November 25, 2013
Rated 5.0 out of 5.0 by melics22 room for a night away
We stayed for only one night with the family (4), the room was very clean, warm. Lovely size and comfortable beds. The staff was very helpful. Breakfast was nice too. Felt relaxed. Kettle in the room, that was not filled with water and we were not sure if we could use the bathroom water so we used out bottled water to fill up. Limited choice of teas but it was enough for us. Toilet is a bit low, which was great for the kids, but sink is very high... These are minor things though. We had a lovely time. Kids loved it, especially because of the great big TV.
I would recommend it to anyone, we will come back again.
November 17, 2013
Rated 3.0 out of 5.0 by SQR53 TLC
Very Dated, requires some TLC to bring it in line with it's other competition in the city.
November 14, 2013
Rated 3.0 out of 5.0 by Chris19 Recommended but with a few reservations
We took advantage of an excellent offer which gave us a one night stay, 3 course dinner for two with a bottle of wine, full English breakfast and tickets for Chatsworth House for £99, which we thought was very good value. We opted to add on a couple more nights so we could visit friends. The rates were still competitive.
The hotel is sited with a couple of other hotels on Victoria Quays which is just outside the city centre - about 10 minutes walk away. It is an attractive Victorian building with a grand central staircase. The receptionist was extremely helpful and informative highlighting a map of places we might wish to visit. Parking is £5 a day which I understand, given that city centre workers might abuse free parking. There is no free wi-fi even in the public areas, which is disappointing but you can pay £7.50 a day for it or go next door to the Holiday Inn Express where it is apparently free! Logic??
The dinner was excellent - we really enjoyed it. The staff were a little inexperienced but very friendly and helpful. The receptionist allocated us a room in the supposedly quieter new wing of the building so we would not be near the weekend functions that were taking place. However, unfortunately the rooms have such heavy doors that they slam very noisily - it sounded like the prison doors slamming in Porridge! And the rooms shook! That, and the lack of free wifi, are the only drawbacks. Otherwise it is a nice hotel reasonably convenient for Sheffield city centre.
November 13, 2013
Rated 3.0 out of 5.0 by Tad60 Mixed bag
An older Victorian hotel with some pleasant lounges and a good restaurant. However, the gym needs attention, some items need repair (exercise bike has parts hanging off) and the bathrooms have a modern wash stand in them that is so big that it is hard to use because the toilet basin is in the way. A case of style over substance here. Road noise with sash windows mean that a good night's sleep is not guaranteed. I now sleep at the Holiday Inn Express next door and use the gym and restaurant here. Given that they are both owned by the same company I guess they are not bothered.
November 13, 2013