My room was clean and nicely organized. I loved that when I turned the TV on it was quiet and I could turn up the volume to a reasonable volume (instead of it turning on to a crazy loud volume like
at some hotels). The front desk staff was very nice and made an effort to greet everyone as they returned to the hotel from their outings. I observed the front desk staff offering to help guests with directions (including printing directions for them), while I was waiting in the lobby for my colleague. I thought this was a very nice gesture. Staff seemed happy to work here.
The downsides for me: the bathroom fan ran continuously (I know some people like white noise, but I am not one of them), parking was really full when I arrived at 1:30am (but I was still able to find parking and staff was still cheerful as they checked me in at that time of night), it took a long time to get service in the restaurant at 10am (even though there were only 3 tables with guests when I arrived) and I would have liked more menu options - since I avoid gluten it was a challenging menu. The pool area is smaller, but since I wasn't planning on swimming it didn't care - I mention this for families who are coming for the pool experience (it is a pool, but nothing amazing).
Overall - this is one of the best hotels I have stayed at recently. The staff was delightful (though the restaurant service was slow - they were nice too). I LOVED the outside patio that was near the bar area. It has lovely seating, umbrellas, and a great view of the river. I look forward to my next trip to Milwaukee. [Less]