Holiday Inn Expressway staff makes the difference.
Your facilities, services and amenities are very good and your prices are competitive. However it was your staff that made our stay at Holiday Inn Expressway South Haven an "Exceeds Expectations"
experience. The access to the Inn from the highway, I-196, was convenient. Access to the beach and downtown area is also convenient. We were well rested when we checked out. It is your staff, however, that influences our decision to stay at your facility. Please ensure your staff at the Inn know it was their behaviors that made our stay so pleasant. This includes front desk, room service, cleaning and pool and meeting and breakfast area service. Your staff are very pleasant and efficient and are your best sales staff. Nothing happens until somebody sells something and is what any organization requires to be successful. Your staff "sells" the Holiday Inn Expressway South Haven as the preferred lodging facility for my wife and I when we visit South Haven again. Well done staff. [Less]