A very pleasant 14 day stay. The hotel is situated very close to the Emirates Towers Metro station so getting around is very easy and 2 stops from the Dubai Mall. The hotel staff were very helpful[More] and we had no issues what so ever.
The breakfast buffet can be quite busy especially when there are conferences on, but we did not have to wait at any time for a table. The breakfast bufftet is quite typical, but there is something for everyone.
The pool area is at the front of the hotel so only really gets the sun morning to mid-afternoon. There are about 36 sunbeds but we never had a problem getting a bed or a sunny spot.
Numerous bar and food outlets in the hotel covering all tastes, and we especialy liked the Italian Al Fresco.
To end with on my birthday a large complimentary chocolate cake was placed in our room . This was a really nice touch and very appreciated as it was unprompted and the hotel had not been notified.[Less]
very good experience
Stayed 12 nights, comfortable room, great facilities, fabulous choice of 'internal' restaurants and excellent service[Less]
By Phil T78
Great service and friendly staff. Excellent options for food and the gym is excellent[Less]
One night for business
My membership was not recognized and there was no added value even after presenting the card
In addition, I had to wait for my room to be ready instead of offering another room or upgrade
Not an[More] enjoyable membership experience[Less]
great duty manager
the weekend I stayed at the hotel was my second time and the reason u chose this place its 5 star apartments, fast check in & check out , value & location as well
we arrived late at night and we[More] were tired .. I booked for 2 bedroom apartment went to the room and found a DEAD cockroach I called the reception making sure that this room was managed by the house keeping because the atmosphere of the room didn't give me the feeling that it was clean. anyways Mr. Geroge the night duty manager of that day he called personally and apologies and made a quick and smooth transition and he upgraded the apartment to 3 bedroom apartment with a nice view. I really respect his way of managing the issue not only with the upgrade but with the treatment and the next day he called to make sure that everything is ok and if we need anything
on the other hand, Mr. Rubaya the receptionist he came to move us to the new apartment he asked me to pay an extra 40 dhs which is the tourist fees which I already paid it when I check in and he was like oh no its okey if u want to pay now or its on us I was like it was not my mistake. I told him will pay it when I will check out coz I felt there is something wrong when he asked me to pay him directly the 40 dhs on the check out day I went to the reception and I asked if there is anything I should pay they said no everything is covered and the tourist fee was covered from their side.[Less]
Not happy staff
You need to check the management of this hotel as most of the staff seems not enjoying what there are doingat all[Less]
Great and very comfortable stay. Very nice room in all aspects. Great attitude of the staff at the reception, pool, gym. Fabulous terrace with pools. Many thanks for fantactic stay.[Less]
Rare gem in Dubai
By Kiwi travel guy
Crowne Plaza is a rare gem in Dubai due to the fact that she is one of the older hotels but this is actually a bonus for the customer because this hotel is immaculately run, all problems seemed to[More] have been long solved, and it is very popular with the local Dubai business and leisure people. It is very well placed to the airport - 10 min away but far enough not to hear the planes, for business it is great for access to business precincts on the outer regions ( more and more popular locations due to traffic congestion.[Less]
We really enjoyed our 5 days here. Everyone was so friendly. We were able to check in early, and change the breakfast date, with no fuss. This meant so much, and gave us a full day to enjoy. Room was[More] clean and big, beds were good. Breakfast was excellent, and all the staff throughout the hotel were superb, treating us really well, answering questions, and giving advice. Thank you, we would certainly recommend.[Less]