My membership was not recognized and there was no added value even after presenting the card
In addition, I had to wait for my room to be ready instead of offering another room or upgrade
Not an[More] enjoyable membership experience[Less]
great duty manager
the weekend I stayed at the hotel was my second time and the reason u chose this place its 5 star apartments, fast check in & check out , value & location as well
we arrived late at night and we[More] were tired .. I booked for 2 bedroom apartment went to the room and found a DEAD cockroach I called the reception making sure that this room was managed by the house keeping because the atmosphere of the room didn't give me the feeling that it was clean. anyways Mr. Geroge the night duty manager of that day he called personally and apologies and made a quick and smooth transition and he upgraded the apartment to 3 bedroom apartment with a nice view. I really respect his way of managing the issue not only with the upgrade but with the treatment and the next day he called to make sure that everything is ok and if we need anything
on the other hand, Mr. Rubaya the receptionist he came to move us to the new apartment he asked me to pay an extra 40 dhs which is the tourist fees which I already paid it when I check in and he was like oh no its okey if u want to pay now or its on us I was like it was not my mistake. I told him will pay it when I will check out coz I felt there is something wrong when he asked me to pay him directly the 40 dhs on the check out day I went to the reception and I asked if there is anything I should pay they said no everything is covered and the tourist fee was covered from their side.[Less]
Not happy staff
You need to check the management of this hotel as most of the staff seems not enjoying what there are doingat all[Less]
Amazing nights sleep
Great hotel, the location is fantastic and the staff could not do enough for you.
Hotel was smart and very clean and the beds were amazing, the best nights sleep I have ever had and it was'nt a one[More] off I stayed a week.
I will definitely use this hotel again.[Less]
By Abu Alzzahra
I really enjoyed my staying
The staffs were very friendly[Less]
will come back
This is an extraordinary hotel! We stayed 4 days at this hotel for a family event, and received incredible service and accommodation. The kind manager upgraded us to the spacious two bedroom suite,[More] it feels like home, and in addition, it has fantastic view of the ocean. The lounge club is very nice. We had our daily breakfast, one afternoon tea, one or two pre dinner snack there during our stay. The food was very delicious, the quality of the afternoon tea is no worse than those most expensive afternoon teas we tried. We met very friendly staff there, Erson is very gentleman and helpful, Kelly provided lots of useful tourist information and helped us with the key card very efficiently. Especially her rich knowledge exactly suited for Chinese tourists. We didn't have a chance to enjoy other amenities in the hotel. But this hotel impressed my family members so much that we will make this our first choice next time when we come to Dubai.[Less]
Great bar, reasonable rates and good shuttle service to airport. Meal was spoilt by a smoker's conference which I wasn't used to.
Be clear that the room rate you pay on arrival can be much higher[More] than than quoted online - why they don't take payment up front I guess.
Good value for money all the same though.[Less]
Comfortable and reasonably priced
En route between Kabul and UK - perfect for a short stop-over in Dubai.[Less]
Cheap, cheerful and very good value for Money a stone throw from terminal 3 Dubai airport. Well lit well soundproofed for an airport hotel[Less]