Enjoyed our stay and Restaurant was excellent for dinner, Although pricey had the best Prime Rib!!! Brittany at front desk was not very friendly and did not recognize us as Spire or IGH members at[More] all..had to ask her about our bonus points. Will probably stay again when in the area.[Less]
Elevators were subpar, but I learned from maintenance that they are being replaced. Rooms were comfortable. I appreciate that floors in room did not have carpet and seemed to be clean.[Less]
I just wanted to let the staff know that helped with my daughters wedding how grateful we are for everything that they did. We had a rough start, but everyone pulled together and it was a huge[More] success. I understand all about staff changes but during our one year planning we had 3 staff changes and a lot of details were changed at the last minute.( 4 days before the wedding ceremony and reception. ) I was a little discourage about that but again it all turned out perfectly and I was very pleased with the entire event. Wedding ceremony and reception met my expectations and more. A big thanks to Jennifer, Jonna and MIchelle for everything they did to make this day happen. We are forever grateful. They were WONDERFUL!!![Less]
The Manager, Clerks were exceptional. They took my needs into consideration and made my stay wonderful. I had family emergencies and they were able to accommodate me beyond my expectations. [More]
By Anthony (Tony)
Very nice over all can't wait to come again, wish all my commissioners and secretary could make it but our funds were low, but looking forward to next year!!![Less]
Good Hotel overall.
The only issue I had was with the air conditioning be extremely loud when running.[Less]
Great Customer Service
We travel quite a bit to the mid-west and back to Texas. We were very impressed with the customer service rep on location. She was very informative and hospitable. We are traveling with our small[More] chihuahua and had trouble finding an express that would let us keep our dog. The young lady at the counter was very understanding and made it clear that they were a pet friendly location. The 2 facilities in Troy Missouri were not as understanding.We will not be staying there anytime in the future.
We would highly recommend this facility to all of our family and friends. The service was top notch, the rooms were immaculate and roomy. The kitchen staff was very friendly as well as the housekeeping staff. We love to stay at Holiday Inn Express and will continue to do so in the future. Thanks for a job well done.[Less]
My "go to" place when travelling to St. Charles, MO
Outstanding staff, good value, pet friendly, and close to all you may need. I don't even consider other hotels, this is my number one choice.[Less]
Clean, trouble-free stay
Very clean, efficient and trouble-free stay ! Would definitely stay there again. Convenient to highway and shops/restaurants.[Less]