I’ve stayed in a lot of IHG properties over the last year (122 days in hotels) and this one is by far the best one I have EVER stayed at which is why it needs a 6-Star Review. Read it's worth
Service: This is why there should be a 6th Star. Most hotels have a staff of relatively nice people. This staff goes way overboard with the level of service they bring. Everyone in the hotel knew me within hours of arrival. They allowed us to look around and choose the particular room we wanted to stay in. The Director of Sales came out, met us, asked if we had a few minutes and found out more about us, then came up with some of the most amazing recommendation for food, drinking, shopping, things to see and do. Misha you are the best staff member I have ever met, EVER. She followed up on how things went and then assisted again, it was like having a personal concierge. Dominique at the front desk was fabulous, attentive to every need and had everything waiting before we arrived. Paige hooked us up with specific room for a future stay since we enjoyed ourselves so much and wanted to make sure we could get the right room again. I have never had a place let me ask for an exact room before. To go out of their way is an understatement. There was even a note in my room one day with more recommendations based on the topics we spoke to Misha about. Who does that? This isn’t a fake review, I don't remember names well, these people are that memorable.
Hotel Appearance: Everything is beautiful, guest are greeted with holiday paintings on the windows, everything on the interior is flawless and CLEAN! There is aboard of events on the wall, the Wi-Fi password is accessible if you forget. There are signs everywhere on where things are in the hotel and signs for help/ assistance wherever it could possibly be needed. Amazing.
Rooms: They are the most spacious out of any IHG brands and are really comfortable. The mattresses are to die for, we tried to figure a way to take up home as a gift package. But did not have enough space. With how great the staff is, they would have probably helped us carry it out. Whether it's a room with an extra large multi shower head shower/ tub, one with a couch, lounge chair, and breakfast bar area, or the one with an extra room dedicated to a whirlpool tub, there are no bad rooms here. Finally they solved the problem of when the bathroom light is on that it's tied to the fan and gets annoying in the room…. They have motion sensor in the bathroom that does turn on the fan unless you are in there, believe me it's fabulous. Did I mention how wonderful the bed is and they give you a mix of soft/ firm pillows. If you needed them there are very comfy spare blankets in the closet. The showers are amazing as well, great water pressure and warm.
Food: Of course it's free with the stay, but they have great selections, fresh fruit, coffee that's always available… but they also have fruit at the front desk for your late night snacks, COOKIES , please keep me away, they are delicious. There is a cupboard that is well stocked full of any snacks, drinks, frozen items, chips, candy, whatever if the need arises.
Amenities: They are wonderful: indoor pool, laundry machines, work out room with new equipment, drink vending machines on every floor and a sitting room outside of every floor near to the elevator.
Conclusion: This isn’t the closest hotel to West Point where I needed to visit, however I would travel twice the distance anytime to stay in a place like this. I have already booked again, it's not just a place to crash, it's a comfortable, relaxing place that makes any trip more enjoyable. Thanks to all team members that made this place possible, you should teach your skills to others in the industry. [Less]