We were greeted very warmly by the receptionist, who gave us an upgraded room (with a four poster bed). We had forgotten our toothbrushes, were given replacements free of charge and with a smile.
In fact all of the staff we met were friendly and helpful, got the impression they were happy to work there and happy to help.
Bar service prompt and efficient, friendly barman, we didn't have dinner as were meeting friends locally. Breakfast was OK, the usual hotel full English, again waiter was friendly and helpful.
If I wanted to be picky - the bedroom lighting wasn't very good, no bedside or desk lamps for some reason.
But all in all a good stay and excellent value for the price we paid.
The staff make this hotel - give them all a pay rise! :oD [Less]