Rated 4.0 out of 5 by 196
Rated 2.0 out of 5.0 by 3weeks Old Hotel with Typical Problems
I knew the hotel was old, so I wasn't too surprised by the aged look of my room. Carpet had stains on it, the carpet was frayed at the entrance to the bathroom, bed was very uncomfortable due to a slope to one side, and shower curtain had signs of mold. I tried to get the shower curtain changed twice but I guess the front desk didn't understand what I was trying to say, although I tried to explain thoroughly and politely. Bathroom wasn't very clean when I first arrived, but the front desk took care of it the next day. I would have preferred something done right away, or given another option at the time, but I did check in after 9 pm so I didn't want to make a fuss. Staff was mostly very friendly, even though some of my concerns weren't properly fixed. With the exception of one staff, it seemed like everyone was just going through the motions, saying the right things, and not really meaning it.
October 19, 2014
Rated 4.0 out of 5.0 by UT Mom from NY Good experience, great location near UT
We stayed here while visiting our daughter at UT. It was very convenient. The hotel itself was clean and comfortable, and much more affordable than hotels near midtown. The parking was great: easy come and go from the garage the whole weekend for $22.
October 18, 2014
Rated 5.0 out of 5.0 by Anetnow WONDERFULL CUSTOMER SERVICE
The staff was so friendly and helpful. They always had a smile on thier faces and eager to help with whatever you needed. Each time I asked, someone had an answere for me. It would have been nice if they offered some kind of continental breakfast to be included. Otherwise, it was a wonderful stay. Very close to subway station!
October 16, 2014