(This message was sent to the GM during my tenure, but i wanted to pass along this info to a fellow IHG member and potential CP Deira future guest)
I've been a guest at this fine establishment for
6 months straight , and as my time comes to a closure at the Crowne Plaza Deira...
I wanted to take the time to focus on the team you have the opportunity to surround yourself with.
From a bigger picture perspective...at times with tourists flowing in after Ramadan, hosting events & meetings for an abundance of organizations, to the church services offered weekly for the public...
the entire staff has demonstrated the absolute highest level of customer service from day to day.
Whether they are out of public view: working in sales, reservations, chefs, insta service or at the front of the house, the staff consistently proves and establishes their place as a 5 star hotel in Dubai.
My standards are not high, but I wanted to acknowledge a few things that may get overlooked at times (in no particular order):
1. Heros Fitness/Massage Staff: Their pool situational awareness is efficient.. I have witnessed them quickly react to real world mishaps and have handled it with accurate timing and care.
2. Housekeeping/Laundry Staff on 6th floor: The hotel is kept clean throughout the entire building. Attention to detail is unmatched. They have taken notice of my daily work schedule and have worked around that to accommodate my needs. They continuously provide me large quantities of laundry bags/forms and deliver 2 cases of water when low on stock. Their meticulous service to myself and all my neighboring patrons have been impeccable.
3. Spice Island Breakfast Staff: Breakfast area is quite large and have no quality or quantity issues. Once again, my routine breakfast is always catered to the exact tee. Before I even take a seat, the wait staff have already delivered my 5 glasses of water, and Umer has started my 6 egg white omelette. In addition, Oudiet makes the best cinnamon rolls in the entire world.
4. Concierge/Security Agency Staff: Even when they are busy transporting luggages or being the middle man for local food deliveries and taxi drivers...they provide precise answers to all my inquiries of the local area and always take the time to greet me when I am going out for my evening run. If they do not have the answer at that time, they will definitely find out.
5. Insta Service Staff: After a request is made, they always follow up to ensure the guest's requirement is met. Being the main point of contact for almost anything, they are truly the backbone of Crowne Plaza. Top tier service.
6. Brioso Staff: Grace & May are the faces of this restaurant. When I've requested their recommendation, they were quick to inform me of one of their popular dishes, lasagna. The chef's italian flare makes it one of my favorite meals within the entire hotel menu.
6. Maintenance Staff: These guys are all over the hotel. When they are not fixing something, they are checking to see if everything is working as it should be. They have personally fixed my air condition leak 2 separate times with the utmost quality of maintenance.
7. Aquarium Lounge Staff: They go out of there way to call me when my favorite dessert is being served. When unique requests are made from other customers, they ensure it is taken care of right away.
8. Club Lounge/Room Service Staff: Also call me to inform me of the day's dinner menu. In addition, they have recently surprised me with a delicious birthday cake. A personal gesture like this goes a long way and I hope for this to continue with all of your future guests.
9. Front Counter/Reservations Staff: : Always accommodate our booking needs in instant fashion for all of our special guests who frequently visit. Additionally, they are timely effective on our bi weekly pre authorization charges that the hotel must maintain in order for us to reside here.
Furthermore, they have educated me on Dubai's unique customs, food, and culture. Before anything else, they have offered their genuine kindness and have upheld the essence of a true professional within their career field.
Please thank them for their superior customer service and expertise they display on a daily basis and thank you for allowing me to call Crowne Plaza Deira my home for half the year.
Thank you for your service and all the best.
Metro is 5-10 minute walk from hotel
2 different malls are located within walking distance
plenty of dining options from all different cultures
convenience stores nearby
FREE shuttle bus to various locations [Less]