Staff and breakfast area/service excellent.
We stayed at this hotel for a family wedding. When a room block/request was requested we were told renovations would be complete prior to stay. The renovations were NOT complete. Of my three
immediate family rooms; one had limited and slow hot water, one had no closet rod for hanging and one room simply had tension pole-no shelf for hanging clothing.
The elevator was extremely dirty the entire stay. I realize the workers had to use it, but it was only cleaned once during our 5 day stay. There was a considerable amount of plaster dust and staples on the rug in the elevator.
One day we did not have our room made up. And on another day we reported a leak and maintenance brought a blower up to dry the rug and just left it in our room. We detached it and put it in the hall where it remained for a day. When maintenance came to open a malfunctioning safe the next day he took it away with him.
The individuals working at the property are great, but property itself needs some work.
There was no mention of points or monetary reduction for staying at a property under construction and having the construction occur while we were there. The workers were entering and leaving through the breakfast area and at times leaving the outer door open creating an inconvenience to those in the area. [Less]