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Rated 4.2 out of 5 by 470 reviewers.
Rated 4.0 out of 5.0 by Not a Bad Option If Nothing Else Is Available The front desk staff at check-in and server at breakfast were excellent; the bar staff and morning front desk/management staff lacked customer service skills and acted as if they were bothered by us being there. We were promised compensation by the night time MOD; and, were told by the a.m. staff that it was never promised. The bar staff was slow and rude. Because of the hotels downtown location, the room was a little noisy -- but, the room was very comfortable and clean. I would not recommend this hotel because I've had far superior experiences at other downtown Charlotte hotels. May 20, 2015
Rated 5.0 out of 5.0 by Clean Hotel in Center of Charlotte Very central hotel that is affordable and great value. The hotel was clean and comfortable. The staff were friendly, without being overly attentive. Overall great experience. May 20, 2015
Rated 4.0 out of 5.0 by Great location; Skip breakfast We live in town, but were staying uptown for the weekend to be closer to events. The location is terrific - close to children's venues, theaters, TWC arena, and only a block from Tryon Street. We opted-in for breakfast when making reservations. We wanted to be nearby while our teenagers were still sleeping. Breakfast was sub-par. Our kids went up to the Dunhill and had an excellent breakfast. May 20, 2015
Rated 5.0 out of 5.0 by Charlotte Downtown Business Traveler Pleasant quiet good night's sleep in a central location May 15, 2015
Rated 5.0 out of 5.0 by Customer Service Every Staff member in the Hotel presented themselves as very friendly and helpful, I stayed at this property and even after six months there were some employees that recognized me and stated so. May 14, 2015
Rated 5.0 out of 5.0 by excellent staff very pleasant and attentive was very clean and pool is great May 14, 2015
Rated 3.0 out of 5.0 by Great location - mediocre experience Amazing location; it Was great to be so accessible to all the amenities of the city. The staff was pleasant enough and Tried to be helpful. The room was very problematic. The suite on the 8th floor has terrible views and because it is a two room suite with only a wall AC unit in the bedroom it made it impossible to control the temperature of the whole unit. Essentially the bedroom was freezing while the main room was very warm May 13, 2015
Rated 4.0 out of 5.0 by Excellent Room! Getting In Love this hotel for the Location, Location, Location AND The room was amazing! Getting into the Hotel is a nightmare if you are not aware of the city and the traffic designs (Which changes at night). I had to circle around 3 times before I had to break the law and get in the right direction so I can pull into hotel. Once in, you can pay a lot to park in the garage or pay even more to valet. Once in May 13, 2015
  • 2015-05-24T12:10:52.458-05:00
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