Rated 4.0 out of 5.0 Great value
This is my second stay at this hotel chain. Everything was great.
Staff was very helpful.
May 20, 2013
Rated 4.0 out of 5.0 by Moejo Clean room and friendly staff
I enjoyed my stay. My niece was getting married there on the roof and if was beautiful. The room was clean and the staff was very friendly. I would stay there again.
May 20, 2013
Rated 4.0 out of 5.0 by Import13 Great location
The location of this hotel is great. Guest are in walking distance of museums, the arena, restaurants, and bars. Front desk staff were average. However the restaurant servers and food are top notch. We will definitely come back for breakfast or dinner when visiting Charlotte. For the price, my fiancé and I expected a more comfortable mattress and up to date AC unit. The current unit left the room feeling damp. Not something one would expect given the price and decor. Overall it was an okay experience.
May 19, 2013
Rated 3.0 out of 5.0 by ElProfe Noisy AC, uncomfortable bathroom
Normally not a Holiday Inn fan, spent three weeks at this hotel for work (had no other option). Staff was friendly and helpful, but hotel amenities and accomodations overall were not good. The AC unit in each guest room is very noisy, and I had to turn off to be able to sleep. Bathrooms are not comfortable and some rooms have toilets that only kids can use. No sound barrier, as I could hear everything that was going on on the hallway, including the ice and vending machines that woke me up anytime someone used them. Gym was outdated and had limited number of machines. Location was very convenient, but overall experience was not good.
May 15, 2013
Rated 2.0 out of 5.0 by y2kzx9r Hotel is not Handicap Friendly
Hotel does not have their own parking facility. They do offer Valet, but that is against my companies policy, and as it's their vehicle, self parking is the only option.
The problem is, I was on crutches, and the hotel uses a public parking facility next to the building without any access other than walking about a 2/10 of a mile. This is incredibly inconvenient as you can imagine on crutches, and even more difficult with luggage.
The hotel has been redone poorly in my opinion, especially considering price/value ratio. The bed was comfortable, but the a/c was incredibly loud (if you are a light sleeper, don't expect deep sleep).
I would recommend staying away from this property because:
-Parking ($16) - walking with luggage to hotel
-handicap access - it's difficult at best
-Amenities - remodel was basically putting lipstick on a pig, they made it look good, but underneath the infastructure is dated.
To sum, will 100% not stay at this hotel in the future.
May 15, 2013
Rated 1.0 out of 5.0 by LMP13 Poor experience
We were leaving Sunday morning to return home. Sleeping on Saturday evening was impossible due to the unruly guest that was in the room next to us. After 2 hours, we called the front desk to ask for someone to come up and speak with the guest. Security came up indicated that there was a complaint due to the noise and left chuckling to each other. The noise continued. So we were forced to leave at 4:30 am, somewhat earlier than planned. And when we checked out at the front desk, noone seemed to care about our unfortunate experience. There certainly are many hotel choices in Charlotte and this would not be one of ours again.
May 9, 2013
Rated 3.0 out of 5.0 by 44333 Noisy & Unwanted
Check in experience not the best. After clerk asked for card and photo ID, she immediately told me if I smoke there is a clean up fee (I don't smoke and reservation note stated I must have non-smoking room), if I check out early a $50 fine, if I steal or break something I agree "in advance" to a $100 hold on credit card before swiping. Talk about feeling unwanted. Forget priority gold status, more like "fools gold". Manager happy hour was cheese cracker and some unknown hot appetizer. Free wine was ok. Breakfast equally lousy - no hot water for tea. Incredibly noisy room location. I asked about upgrade when I checked in and drill sargeant at desk assured me it was an upgrade. Ha. ha. Right next to elevator - doors slamming all night, people very loud waiting for lift, tile floor heard every roller bag and shoe. Could not use AC, sounded like a truck engine all night.
May 7, 2013
Rated 3.0 out of 5.0 by Robert143 Little Things Matter
Overall the hotel was nice, but not great . . . even though it could be!
Little things matter. I was on the 9th Floor with no view to speak of. However there was no way to "darken" the room so at night there are lights from surrounding buildings and forget about trying to nap during the day with the sunlight pouring in.
I ordered room service, just a burger and fries . . . no salt or pepper
I had left some change, just a couple of dollars or so, on the desk along with some paperwork. When I returned to the room it seems as if housekeeping must have assumed it was their's cause it was gone. In the scheme of things no big deal, but it kinda of made me uncomfortable.
Lastly, the stools at the bar are just a little too short. I am 6' 1" and I found myself reaching "up".
Staff was extremely pleasant and helpful and the overall cleanliness was good. The location was close to lots of restaurants and the Convention Center. With just a little "tweaking" this could be a Five-Star property.
May 6, 2013