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Rated 4.2 out of 5 by 237 reviewers.
Rated 5.0 out of 5.0 by Best Hotel Staff in Charlotte! The best feature of the HICC is the hotel staff. Nick, JJ, and Kaela were particularly friendly at the front desk and Ronalda was awesome in housekeeping. Generally, everyone went out of their way to make sure our stay was comfortable. July 22, 2014
Rated 3.0 out of 5.0 by Comfort Did not offer coffee in lobby or something to eat on the go July 22, 2014
Rated 2.0 out of 5.0 by Good customer service The room was great to stay in, but the first thing you smell when you walk in the room is mildew, and that's not healthy for anyone. Also, the Ac unit is really, really loud, and its hard to sleep with the loud unit July 21, 2014
Rated 3.0 out of 5.0 by Good location Close to convention center. My biggest complaint is that there was no hot water on one day of my visit. July 21, 2014
Rated 5.0 out of 5.0 by Wedding The staff was absolutely wonderful. They went beyond our expectations finding items that were needed at the last minute due to our forgetfullness. The rooms were comfortable and relaxing after a long night of partying. We are having another wedding here in January and can't wait to repeat the experience. July 16, 2014
Rated 3.0 out of 5.0 by Great Staff, more attentive house keeping I may recommend this hotel in the future, To early for me to decide. For the price I expected the bathroom to be clean. The replacement room was nice. The hall ways to the room was very warm, that needs to be addressed. If there had not been a bathroom issue, my review would have been much better. July 15, 2014
Rated 4.0 out of 5.0 by Noisy air conditioner and safety The air runs all the time which made it difficult to sleep. Having the room's door left open all day was very unsettling especially because I was traveling by myselft. July 15, 2014
Rated 5.0 out of 5.0 by Good, downtown hotel Although the price was a little outside of my comfort range, I have paid more for a downtown hotel. All the services were very good. I had no trouble parking, and the front desk staff was able to advice me on proper utilization of the municipal garage (with the parking fee being added to the hotel bill). The restaurant in the hotel was good, and there are other choices outside of the hotel, nearby. I will say that there was some "normal" traffic noise, including a siren from an emergency vehicle. I think that's normal for a downtown hotel. July 14, 2014
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