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Rated 4.2 out of 5 by 288 reviewers.
Rated 5.0 out of 5.0 by Polite and helpful staff. When you first walk into this facility you are greeted by a wonderful and friendly staff. They were more than happy to answer any and all questions that I had. they made sure to inform me of the amenities and "freebies" that was included with my stay. September 25, 2014
Rated 5.0 out of 5.0 by Friendly service Room was clean and reasonable. Staff was very friendly and helpful at every opportunity. Only drawback was the parking not being accessible through the hotel so it was a little inconvenient. September 22, 2014
Rated 5.0 out of 5.0 by Great room and service, especially at Caffe Siena Staff at Caffe Siena including assistant managers Aimee and David, barkeeps Arlena and Evan,, and servers Autumn and Jolene were excellent, friendly, and made you feel at home. See you next trip. September 19, 2014
Rated 4.0 out of 5.0 by great service Hotel staff was very friendly. Restaurant was great. Room was a bit noisy with street level activity (even though I was on the 12th floor). Pool and hot tub could be updated. Overall - good experience. September 19, 2014
Rated 5.0 out of 5.0 by Had a great Stay! Yes, this hotel was in the middle of a major remodel, but it did not hinder our stay in the least. We had read about it before we got there, so it was no surprise. Our room was very nice and comfortable. Had a shuttle to the airport and our driver was very friendly. Everyone was nice and polite and helpful at this hotel. In fact, we are returning again soon. Have another flight out of CLT and will be staying and leaving my car. September 16, 2014
Rated 5.0 out of 5.0 by whole stay Everything was wonderful about our stay, we have no complaints If we are ever in Charlotte again, we would love to stay there. September 15, 2014
Rated 2.0 out of 5.0 Great room and room cleanliness! Highly upset that they worked on construction on the hotel for two or three nights from early in the morning until after 730 in he evening! So upsetting asked to stop on several occasions and was told they stopped but it continued! It was suppose to be relaxing but it was very stressful - especially for someone who is sickly with miagraines! Asked to be moved! They said ma'am they are knocking off! Would not go back! September 15, 2014
Rated 3.0 out of 5.0 by Great service and location but needs updating Overall, the staff service was great and professional. The location of the hotel is perfect for my business needs. I found my room to be spacious but a bit outdated. The pillow and mattress were not as comfortable as other Holiday Inn I have stayed in prior months. The bathroom toilet seat was a bit small. I hope you find this review helpful and manage to improve the facility because the hotel is in a great location. September 15, 2014
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