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Rated 4.2 out of 5 by 315 reviewers.
Rated 5.0 out of 5.0 by Modern, Clean, Great Service I would come back to this hotel, it is modern, clean, and has a great staff who is attentive and accommodating. Very good location as well. October 27, 2014
Rated 5.0 out of 5.0 by Uptown efficiency Another excellent stay at Holiday Inn City Center. The construction outside made access a little interesting but once inside the hotel it was business as usual. The concierge level amenities are a nice corporate perk but could use a little spark of creativity. October 27, 2014
Rated 2.0 out of 5.0 by NRPA Conference 2014 I booked months in advance but paid twice what others paid for same room for conference at last minute. The ac in the room had backed up and the floor was soaked and the room smelled musty. Staff fixed it the following day but I had to have two industrial fans running all day to help dry out the room - made it impossible to work in room. The water pressure was very bad so toilet took over 3 minutes to fill and was very loud. The view was the roof of the lower part of the hotel with all the large hvac units. Front desk staff said at least it wouldn't be loud. However, the shuttle guys and the front desk staff were very nice and the hotel was an easy and pleasant walk to the conference center. Still, I would not stay there again. October 26, 2014
Rated 5.0 out of 5.0 by Good service great location Clean comfortable room with great service and location. October 24, 2014
Rated 5.0 out of 5.0 by Great accommodations--great location On this short stay I used the TV, internet, and in-room coffee maker. The room was clean, accommodations were comfortable, and it was well worth the cost. October 24, 2014
Rated 3.0 out of 5.0 by Family Affair We stayed at this property as a part of a wedding party. The main saving grace was the hotel staff. Everyone I encountered was helpful and kind. The room was cramped and the bathroom sink was out in the common area with no counter space whatsoever. The setup made it very difficult for two people to get ready at the same time. The noise from the street and the hallway was extremely loud (no sound proofing). It made it impossible to get a good nights rest. For these reasons I think I would consider trying somewhere else the next time I am in town even if the price was a few dollars more. October 23, 2014
Rated 3.0 out of 5.0 by Not What I Paid For First, the staff were very courteous. That pretty much covers the nice things I can say. I reserved a King size bed for one person. The first room I was in had 2 double beds. I decided not to argue the point because I was tired after driving 3.5 hours after a long day. I arrived around 11:00 pm. After finally settling in, and wondering why the clothes rack in the closet was so low, I tried to relax and go to sleep. That was impossible because there was apparently a BBQ festival going on and the road traffic outside my window was very disruptive. The staff were very kind and moved me to a different room on a higher floor on the back side of the hotel. Except for the bellhop constantly laughing at my complaints about the noise, the move was uneventful. I was finally able to get some sleep after 2:00 am. That gave me about 4 hours of sleep before I had to get up and get ready to take an exam. The other part of this is that the new room was only a single queen bed, not a king. The closet in this room also had a rack that was too low. Guess what? I was given a handicap room. That would have been great except I am not handicapped. When I asked, the desk clerk said that is how the room was reserved. My confirmation email, however, says nothing about a handicap reservation or requirement. I stayed two nights. The second night, in the second room, I did not get a full night's sleep because my "neighbors" were out knocking on doors at 3:00 am. I do not know how long this went on, but about the time I reached for the phone, I heard someone in the hallway telling the girls to be quiet because people were trying to sleep. I guess I was not the only one being disturbed. I do not plan to stay at this Holiday Inn again and do not recommend that anyone who needs a quiet room do so either. That's really too bad too, because I have always thought of Holiday Inn as a good choice. I guess things do change over time. October 22, 2014
Rated 4.0 out of 5.0 by Great hotel Great location, kinda tricky as to were to access the parking deck, but once you do locate it everything falls right in place. The beds have very firm mattresses, if you like that you will be in heaven. The breakfast in the morning is a must! The staff and food are amazing! October 22, 2014
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