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Rated 4.2 out of 5 by 296 reviewers.
Rated 5.0 out of 5.0 by Great Place We stayed here for a wedding we attended arrived earlier than 3pm our room was all set. Checked in and saw someof the sites that Charlotte had to offer Nascar ahll of fame and a few of the many many restaurants. Upon check in Room was clean, bathroom was clean and staff was wonderful. A bit of a walk to get to the parking garage but with the amount of eating we did I was ok with the extra walking :). During our stay we had to move rooms but that was to be closer to the wedding party. Both rooms were great. Would stay here again no problem... Attended a wedding, visited with family October 15, 2014
Rated 5.0 out of 5.0 by Nice hotel Enjoyed my stay. The restaurant and bar was very nice and I enjoyed the food there. The front desk staff were very friendly when I checked and the parking/valet staff were friendly and helpful too. October 10, 2014
Rated 1.0 out of 5.0 by No hot water, lack of organization or concern I recently held my wedding ceremony and reception at this property. During the entire process we experienced issues with miscommunication and disorganization. We originally went with this venue due to it being a "package deal" and therefore less stress. However, most of the staff at this location caused more stress, even up to the last days before the wedding (issues with food and payment)! My guests also experienced confusion and stress both with booking and staying in the rooms. Many were told they could not have the agreed upon rate for the event when they called the front desk to book. Therefore, we were constantly having to contact the person in charge of booking to rectify the situation. Additionally, during our stay several guests, including myself, had issues with the hot water over a couple of days and one even had the air conditioner leak into the room. I was not compensated at all for this and some my guests were offered free parking for a day or breakfast (not what I consider sufficient). Also, many of my guests experienced other rowdy guests staying at the hotel. They were not able to sleep throughout the night due to this and many had to get up early for a long drive home. Again, nothing was done about this. During our rooftop reception, I had to remove 4 different guests that were staying at the hotel who attempted to "crash" my wedding since they allow guests access to the rooftop during events up there. I found this to be unacceptable and again, nothing was done about it. Despite all of the issues we encountered the rooftop venue was beautiful and our guests had fun, however, I don't know that I can say that I would choose this place again due to all of the negative experiences we had and the lack of customer care by some staff. October 8, 2014
Rated 4.0 out of 5.0 by nice but parking pretty far from lobby The hotel was nice and close in downtown. The parking garage was about a block away if you don't use vallet. October 8, 2014
Rated 5.0 out of 5.0 by Great Stay Clean room, comfortable bed and great service. Will definitely come back again. October 7, 2014
Rated 4.0 out of 5.0 by What you book may not be what you get The front desk messed up my reservation and put me in the wrong kind of room. It was almost like pulling teeth to get into the correct room WHICH I RESERVED! October 6, 2014
Rated 5.0 out of 5.0 by Recent Visit Only problem was finding the hotel. Scaffolding on the exterior obscured it. Once there, the experience was excellent. October 6, 2014
Rated 4.0 out of 5.0 by Excellent service in the center of Charlotte Everyone from the parking valet to the reception and restaurant personnel give genuine smiles and have service in focus. I felt very welcome and will for sure book this hotel when I'm back in Charlotte. October 1, 2014
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