My siblings and I stayed at this place for Comic-Con weekend. We had called the Inn a day prior to arriving to inquire about the shuttle schedule. When we arrived and asked about the shuttle
schedule again, different information was provided to us. So that was a bummer.
I love, love, love Art at the front desk. He was very nice, very accommodating. Whenever we called for shuttles during "non-regular" times and he answered the phone, we didn't feel like we were nuisances. Super great customer service from Art. While the other staff were professional, Art gave that extra oomph that made us feel really welcomed.
There was a shuttle driver (I didn't get his name, but he works really early in the morning and he lives in Mexico), but he was very nice in telling us about some of the sights in Downtown San Diego as he was shuttling us to the Convention Center. It kind of felt like he was our tour guide :)
As for the room, it was nice. We had 2 queens. Our room was facing the freeway, but let me tell you, you don't even hear the cars. We kept our windows closed and there was no noise from the freeway bothering us. There was even police activity right outside our window on the freeway and we didn't even hear the sirens. The only complaint we really had about the actual room itself was that the bath towels were small.
The breakfast provided by the Inn was decent. I didn't like the omelet w/ cheese as the cheese did not fully melt and it tasted really artificial. The sausage patties were salty. The pancake machine is slow and you have to eat your pancakes right away or it won't taste good. The juice machine was the worst part; the orange juice was clumpy.; and, the apple juice was extremely sweet. Too much concentrate? The water part of the machine did not work, for at least 2 days, but the 2nd day, a pitcher of water was put out for self-pouring. The bagels, raisins, walnuts, banana and yogurt were good. Overall, the food was not bad, especially if you're a coffee or tea drinker, just skip the juices.
OVERALL, my siblings and I were pleased with the service and quality this Holiday Inn Express provided. We would come back and recommend this place to our family and friends. [Less]