Spacious comfortable rooms and quality service.
My family was looking for a weekend getaway and after conducting some research online your hotel In Holland, MI kept popping up with great reviews and a recommended place to go for families.
Booking the room online was very easy to do and I appreciated that while booking the room questions were asked to identify personal preferences. The only downfall to this is the follow through. Upon arrival my preferences were not acknowledged nor granted. I understand that not all preferences may be feasible but it would have been nice for the front desk attendant to at least acknowledge them and explain why it could not be fulfilled. The room we stayed in was spacious, clean and well stocked. The linens were soft and extremely comfortable. The only disappointment had was the whole purpose of our weekend getaway was to go to a hotel with a nice pool and hot tub for my family to enjoy. Saturday evening of our stay the pool was closed down and remained closed through the duration of our stay. We were unable to use these amenities Saturday night and Sunday morning. Given this was one of the major deciding factors in choosing our hotel it was very upsetting to not be able to use the amenities we came for. Other than that it is a beautiful hotel, very clean and courteous staff. The continental breakfast is also very nice. A wide variety of food to choose from including fresh fruit. Overall we we pleased with our stay I just wish the pool and hot tub had not of closed. [Less]