From the time that I arrived throughout my stay, I felt welcomed and relaxed as if I was at home or at a close relative's home.
Sharon, the desk rep was friendly and accomodating. She was
immediately understanding that it was late and we were tired and emotional due to the occasion for our stay (my brother's funeral).
Sharon checked with her manager who in a timely manner responded to our urgency.
My family has continuously spoken of Sharon and her manager's responsiveness to our accomodation needs. [Less]