First and foremost, I was upgraded to junior suite but this was not the reason why I rated this hotel as excellent. I really like the hotel facade and the structure itself, very modern. It was also
very convenient for me as it is very near to the Shanghai Railway Station.
What it makes even greater are the staffs, they were very helpful and considerate. On my last day, i wanted to eat at the Ecco restaurant but it was very full (more than the capacity). It was also a fault on my part as I was not aware that I need to book in advance, Nonetheless, to cut the chase, I went on to talk to the staff manning the IHG rewards corner and told her it will be very inconvenient for me to go outside and eat whereby I'll be checking out in an hour. So she called the Ecco manager on that day and without a blink, they gave me a special consideration to be slot in but to be sitted on the next opposite resto (Treasure Shabu) which I don't mind as I was just making a request. In-spite of this, the Ecco manager personally make me feel welcome and even serve me drinks and coffee on 2 occasions. I didn't bother to thank him once again personally before I depart for his excellent customer service. So again, please send my warm appreciation for his help during my April 9th brunch buffet . I'll come back again for sure. Thanks.. [Less]