On arrival the gentleman (think he had Irish accent) at reception was spot on, such a nice, helpful, welcoming person. We did run into some problems trying to enter hotel room as the battery for the
electronic door was knackered. Had to move to a different room.
We had to put mattress for sofa bed onto floor because the metal on sofa was digging into my daughter and her friends back.
I was slightly disappointed with the breakfast, usually when we go to HIX they have bacon, however the choices were (cheap tasting) sausages, scrambled egg or beans. For the price we can't moan though, plenty of other options
The room was fine, everything you needed in it. Perfect location if your departing from Liverpool airport [Less]