Great Staff - Clean and Modern Rooms
I stay here often when traveling to Charlotte and have not had a bad experience yet. The current remodeling is a bit inconvenient when using the stairs to get to the lobby. The staff in the breakfast
area and at the front desk (evenings) were nice and personable. [Less]
Front desk service
The woman who checked us in was great and very helpful overall! The only thing that was even remotely inconvenient were the renovations, which is a necessary evil. Everything else was great.
Nice hotel, nice amenities, strict rules
Dining room staff were very friendly and responsive. Check-in was efficient, but the IHG room request was not honored and room assignment had to be changed after checking in. Hotel policies seem to
be more restrictive than in the past. Seems a little more controlling than I like. [Less]