I was excited to select Intercontinental for my weekend stay. Upon arriving, my fiance and I were impressed by the spacious lobby, complete with a liively bar and displaying locally produced bikes.
The staff was very friendly and helpful, and they made us feel welcomed and appreciated.
We were in town since I was running a half-marathon. Unfortunately, there was a country music concert the night before my race, so it seems that many of the hotel guest were concert goers. That meant a lot of noise in the middle of the night. Of course, this is not the hotels fault, but I found myself wishing for some 'white noise' to drown out the noise from the hallway and adjacent rooms. We had a similar issue with room noise on the morning of our checkout.
Where my expectations weren't met were in the overall condition of the room. In a namesake hotel of the company/group, I expected to find a quality above all other IHG properties that I've experienced. That wasn't the case in this hotel. While much of the room offered comfortable quality, the bathroom was in need of attention. The fixtures (shower head assembly and tub spout) were loose, and it looked like the bathroom needed some remodeling. Perhaps that's a planned project, and we got the pre-remodeling experience.
Otherwise, again, the staff was great, the hotel is in a great location, and the onsite accommodations offer a stay-in experience if that's what a guest is looking for. [Less]