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Rated 4.3 out of 5 by 235 reviewers.
Rated 5.0 out of 5.0 by Fantastic Excellent stay. Very welcoming and friendly. Clean room. Fantastic breakfast. Definatley coming back. A****** September 3, 2014
Rated 5.0 out of 5.0 by excellent customer services great leisure, plus the customer service was excellent September 2, 2014
Rated 5.0 out of 5.0 by Great stay My wife and I stayed here on spa deluxe package.The room was very clean and spacious (executive suite). The staff were very polite friendly and helpful.Our spa treatment was very relaxing.Included in our package was a three course meal and breakfast could not fault the food it was absolutely lovely.We had a really relaxing stay it was value for money and recommend it to anyone. September 2, 2014
Rated 5.0 out of 5.0 by Staff & Service 100% I booked to stay at The Holiday Inn without even reading their reviews as I live in London and it was a last minute booking as I took my children to Legoland. The staff, service was 100% and I would definitely recommend this hotel to couple with families. Thank you Holiday Inn for having us :0) September 2, 2014
Rated 5.0 out of 5.0 by Nice overnight stay We stayed here for just one night. We were looking for a hotel with great facilities so we could enjoy a bit of a relax over a long weekend and make use of a pool etc. It was convenient too - just off the motorway. The room was great (although our booking said Queen Room with a Courtyard View and we were checked into a standard double with ''industrial'' view... no matter, still a great room, comfy bed and perfect little bathroom!! Bathroom is really well designed and provides all you need#. We had breakfast which was nice and had booked late checkout as there was a pool and spa. We went to the pool which was nice - sauna and steam room there too; however, there were a lot of children there. We love kids; our sisters have kids, we're used to being around children and enjoy spending time with them... but perhaps there could be little more compromise in the pool area so everyone is happy? The kids were screaming and splashing about and were all over the place #the pool was roped into two areas so one area could have been for younger swimmers and the other part left for those who actually wanted to swim#. It's great they were having a good time but perhaps a hotel spa pool is not the place for a rowdy session, when other adult guests may be going for a quiet swim and an unwind and relax? Was good, but could have been better - not sure how to reach a compromise here so everyone is happy... but it's a hotel pool, not the local leisure centre... Otherwise, nice stay and could recommend the hotel in general. September 1, 2014
Rated 1.0 out of 5.0 by Very poor customer service Following a pleasant evening with family and friends, we decided on a night cap before retiring. Unfortunately, the waiter spilt the contents of the tray over me, covering me with coffee, cream and liquer. The response of the bar supervisor was dismissive of our concerns, telling us to remain in a crowded bar area and he would deal with us in five minutes. Due to being covered in the liquids and therefore very wet, we asked for the drinks to be brought to our room. This was reported to the duty manager on our way to our room and again in the morning. Whilst the GM emailed an apology, this did not reflect the dismissive attitude of the management team to an embarrassing and potentially dangerous incident which substantially reduced our enjoyment of the weekend and was not what we would expect from the Holiday Inn brand. September 1, 2014
Rated 4.0 out of 5.0 by amazing service from staff We only stayed 2 nights at hotel. We pre booked and paid and it was very easy and smooth check in. Staff friendly and ready to help. Used the pool with the kids which was nice too, one of spa staff went the extra mile to get us gogles for one the children. Staff at breakfast were there ready before you needed them, all was available on the table , we only needed to ask for extra cutlery. Waffles were very nice, many choices for breakfast to please kids and grown ups with healthy choices or not so healthy. Would visit again and recommend to friends to stay at this holiday inn. Hotel half an hour drive from legoland was great and not far from The Oracle mall in Reading. I ve marked down able to relax since music was late and loud because of a wedding party gor one if the nights , we have managed to sleep eventually but music was quite loud. September 1, 2014
Rated 2.0 out of 5.0 by Poor Experience Customer Service was not comfortable. Room Service response was very slow - half an hour and several telephone calls before order taken and them what I wanted was not available. The food was not as hot as I prefer and I suspect had been waiting somewhere before it reached me. The staff did not seem comfortable - just a job. No though of any small consolation for my problems. I use IHG as am elite member but I shall avoid this hotel in future. It is completely overpriced based on my 2 night experience!. I made these point on departure - why are you asking me again? August 31, 2014
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