Rated 4.1 out of 5 by 134
Rated 5.0 out of 5.0 by pocofrosty Comfortable bed and great service.
We came with our family celebrate our 50th wedding anniversary. We had family and friends from out of town. We had a wonderful experience
January 20, 2015
Rated 4.0 out of 5.0 by Blue333 Nice hotel; but issues need attention
Nice property; good breakfast in the morning; need some updates to rooms - especially with the HVAC system. Double check your room bill when you check out; ours was incorrect; and still incorrect on our cc statement. Staff was pleasant!
January 12, 2015
Rated 3.0 out of 5.0 by postusa fair for the price
This stay did not live up to the expectations I had from staying at other Holiday Inn Express hotels in the same area. The heater unit was loud and periodically made noises like a mouse was caught inside the fan. Power went out and we were given a flashlight and some glow sticks, the staff tried to be accommodating but we were told we would not be reimbursed if we decided to stay the night even if the power never came back on. The free breakfast was ok if you just ate the prepared cold foods, cereal etc. But the promised hot items were pretty much not edible. On the good side the beds and pillows were very soft and comfy. The room was very nice, if the heating / cooling unit was not so archaic it would have been much more pleasant.
January 7, 2015
Rated 3.0 out of 5.0 by Cunningham31 cleanliness was good
Hotel was clean but other customers hindered my relaxation and was not able to completely enjoy my stay
January 5, 2015
Rated 3.0 out of 5.0 by jmh9 old rooms
rooms were very outdated, beds, bathrooms and ac heat units all very old, however food was good
January 2, 2015
Rated 5.0 out of 5.0 by Sik Kid Great Service by the Staff
Would recommend this property to people traveling to Ann Arbor.
December 31, 2014
Rated 5.0 out of 5.0 by ptrc869 Helpful and friendly staff
The staff made us feel welcome. Since it was a holiday, they went out of the way to make sure we had an enjoyable time - first by upgrading our room type and greeting us in a friendly manner whenever we left and reentered the lobby. The housekeeping staff we encountered were also very open and friendly. The room was clean. The only complaint is the heating unit in the room sometimes made the air too warm. Seemed to hard to get the right temperature. Also the lighting was rather too dim in the bedroom area of the suite for reading in bed. It would have been nice to have a floor lamp on the side of the bed away from the table lamp.
December 29, 2014
Rated 4.0 out of 5.0 by JC Eagle Will be back
Your front desk folks were very nice.
Many hotels today have people that are indifferent and lack warmth. I resent that and seldom go back to that hotel.
Your folks combined expertise and warmth. A laudable exception to what one finds.
Anastasia went out of her way to help me. She worked with me to enter the rewards program. I will be staying away many nights this year and will single out HIX because of her efforts.
December 24, 2014