Rated 4.1 out of 5 by 49
Rated 4.0 out of 5.0 by Bucket45 Bad beds and great service and cleanliness.
Staff was attentive and helpful. The beds could use an upgrade. Pull out couch was like sleeping on cardboard as reviewed by granddaughter. Other mattresses were well worn. Location for going to football game was great.
December 5, 2013
Rated 5.0 out of 5.0 by Wolverine87 great stay!
I was greeted and taken care of from the moment I walked in the well-lit, well-decorated, clean and pleasant lobby. The room was spacious and clean. The pool was clean and warm. The breakfast was very well-stocked and employees were helpful and courteous. I would totally recommend this hotel.
November 28, 2013
Rated 3.0 out of 5.0 by DSL24 A work in progress...
We basically had a nice stay at this property. The pool and whirlpool were warm and comfortable with plenty of clean towels; the breakfast area was largely well-stocked (save no fruit, like bananas, or herbal tea); and the rooms were, quiet, spacious and fairly well-appointed (my wife especially liked the shelf under the sink).
That having been said, we were disappointed that our room was not serviced at all during our two-night stay; the exit doors did not seems to be secured (windy night blew leaves into the lobby), one of the two computers in the lobby was out and the desk clerk seemed to be unconcerned about it; and the wifi was hardly usable on the third floor of the hotel (where our room was).
With some better management this could be a very nice property, but right now, not so much. Given the number of alternatives in Ann Arbor these days, they will need to step up their game to stay competitive with other better managed hotels.
November 19, 2013
Rated 4.0 out of 5.0 by Canuck03 Overall a good hotel
Not much to report, good and friendly staff, room was great but the heater never turned off (broken thermostat?)so it got quite hot. Other than that I enjoyed my stay.
November 19, 2013
Rated 3.0 out of 5.0 by Jamie28 Disappointing
I had to visit the area for a medical appointment. When we arrived to check in, we were impressed with the way the hotel presented itself, but not how it took the girl 15 minutes to check us in. Also, my husband went to check out the pool while I was checking in to find that it was out of service. Quite disappointing when you come from a distance and needed to relax. I feel that it should be warned to guests before they arrive. If I would have known that, I would have stayed else where. I also feel that some amount should have been taken off our room because of this! My last issue with this place is that it's right off an expressway, so all night I heard semi trucks flying by. Didn't get a whole lot of sleep, regardless of the beds being comfortable.
November 7, 2013
Rated 5.0 out of 5.0 by JTN42 Gorgeous Hotel
Unlike many limited service hotels, this Holiday Inn Express feels like a full service property. The lobby is expansive and the decor is ecletic but timeless.
The guest room corridors are beutiful and the guest rooms are very well appointed.
November 6, 2013
Rated 2.0 out of 5.0 by zeta worst breakfast from HI express
I have stayed a lot of HI express, and this one has the worst breakfast. stale food, poor selection
They did not acknowledge award club members
no cookies/fruit at lobby - I am used to those in most HI locations.
my advice is to stay somewhere else for your money.
October 17, 2013
Rated 5.0 out of 5.0 by JoeRedneck very nice stay
Right next to mall and very convenient to the temporary Clements Library facility. We had a very comfortable stay here.
September 29, 2013