Lovely Hotel, very poor service
The fabric of the hotel itself is lovely. Well maintained and clean. Our room was very nice, everything worked, from the hairdryer to the TV and iron. The view of the pool was a sight for sore
However, the service in every area except reception and the Nomad restaurant was poor.
The Clover Bar - staff couldn't have been any less interested in either greeting or serving the very people that pay their wages, they were in fact rude, and had we not been such a captive audience, we would never had used the place. There is no other real alternative for drink and any form of entertainment in the evenings. You could blame this on being understaffed, which on occasion they were, we did however experience being totally ignored, standing not two feet away and totally ignored by 3 staff standing behind the bar chatting with apparently nothing to do!
La Fontana Di Pietra - The food wasn't bad, excluding the dessert, which was forgettable. Once again the service let it down, with no cutlery for our main course, drinks not refilled, table not cleared and waiting ages to settle the bill. Short staffed in this restaurant yet again. Disappointingly, the restaurant had a canteen feel to it too.
Nomad - Very nice breakfast. Lovely food, coffee, tea's. Service was very good until the weekend when it was very busy and again understaffed. Over a dozen people waiting for tables to be cleared, some cleared them themselves, which is surely unacceptable in a 5* hotel? Dinner in this restaurant was excellent, pure 5*.
Spa - Tried using the hairdressers in the spa, but they only work until 2pm - reception assured me they worked until 7pm. They did not. Who wants their hair done in the morning??? We want to spend the day at the beach, pool, playing golf etc and have our hair done for the evening - this confounded me no end. It goes without saying I didn't use them, I traveled 10 minutes to Torre Pacheco and used the local hairdresser (Fashion Low Cost - terrible name, but very good service and extremely cheap).
The Pool - nearly perfect. Great temperature, clean and well tended, we would often sit on our balcony and watch the staff test the quality of the water and clean the pool. To make it perfect, I would have loved some service around the pool. I bet adding just one member of staff to provide poolside service (even if only at peak times) would more than pay for itself, we certainly would have consumed more had the hotel facilitated it.
It was quite sad to witness customers reserving sunbeds with their towels for several hours. I think a time limit on unattended towels should be introduced or the practice banned altogether. At the weekend there were dozens of 'empty' beds, no people on or using them, but towels on them, this is so selfish and really should be addressed by the management.
In summary, we really like the hotel, the breakfast, Nomad and the pool, but the service simply has to improve in order for us to return a third time. [Less]
a nice hotel with room for improvement
In general the hotel is in very good condition and good decorated in the public areas, it is very clean and good maintained.
All is spacious and comfortable, the food in the restaurants is over
average with fair prices. Some staff is not full motivated and seems working the first day in this job, 10:30 in the morning there wasn't towels for the pool area, also not 13:00, this is strange!
Our junior suite "living room" was decorated with a very special sofa looks like from a thrift shop.
With a good management the step to a very good hotel is not fare and possible to reach. We will come back. [Less]
a great hotel and great location, hotel itself is well maintained but take care with the pool, numerous broken tiles by the sun beds which are like glass.
lifeguard seems more interested if you are a
hotel resident than the safety of bathers.
restauraunt great food and staff.
overall a great place to stay just needs some minor attention to pool. [Less]