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Rated 4.3 out of 5 by 62 reviewers.
Rated 5.0 out of 5.0 by Remarkable service As a frequent traveller around the world, visiting several different hotels I must say that the Crowne Plaza in Pudong really stands out as aboslutely the best place to stay. The service provided is outstanding. Especially the service in the business lounge, they really make you feel like one of the family amongst the employees as they service you with personal attention and care for each and every guest. My outmost greatfulness to Fiona in the club floor lounge, her way of servicing and kindness is outstanding. My stay would not be the same without her. I stay in this hotel several months each year, and I am always looking forward coming back. 28 February 2014
Rated 3.0 out of 5.0 by NIce clean hotel I wouldn't recommend this hotel to anyone that is living in the year 2000+. No one deals in todays world without the internet and/or wifi. Here they want to charge you $18.00 bucks a day for wifi and even the room hard wire connection. They do offer free wifi but make you sit in the lobby doing your business and what not and then the code even expires every six hours. What a mess that was. Made the trip miserable and then I went up to my room after a few days and the key didn't work so I had to go all the way back down and have it activated! Why would it even work in the elevator if it was inactive? At least this would save me the trip up and down causing delay to an already short vacation! The room was clean and always made up very nicely but too many issues that I won't be returning back. Want yet another? I read on the front desk that they had a free shuttle service going to pudong airport at three different intervals during the morning. So the day before i left I inquired only to find out they don't have a shuttle service. BUt then why display that they have. I won't be back.... 28 February 2014
Rated 4.0 out of 5.0 by Great Value for Travel to Waigaoqiao for Business Location is both a pro and con because it is remote for business travellers to WGQ but far from any city centers. Hope that the hotel can arrange shuttle to city. Cindy in the executive lounge is helpful. I hope future upgrades to executive floor should include all executive floor benefits as I enjoyed in other IHG premises. 26 January 2014
Rated 5.0 out of 5.0 by Pleasant and comfortable Pleasant and comfortable staff are friendly for any help from them. room was clean and quiet to give me a good sleep. club is wide and convience where can see the sea. food taste good. 15 January 2014
Rated 5.0 out of 5.0 by great service:wet air machine is provided I feel very good during my staying in pudong crowne plaza hotel. The staff on 27 floor JOJO is very friendly,she boiled coke for me because of my fever.The coke make me comfortable. 14 January 2014
Rated 3.0 out of 5.0 by Comfortable but service not good enough The hotel itself is ok but the service is not good from my point of view, especially as Platinum Member, I did't feel special treatment like staying other Crown Plaza... I dont understand why different Crown Plaza has different policy for Platinum Member, in some Crown Plaza you can enjoy the soft drink in the mini bar freely, but some cannot. And the employee in this hotel is not proactive enough and even cannot remember the Platinum Client. If the hotel is not near to my working location, it may be not my option. 12 January 2014
Rated 5.0 out of 5.0 by smiles all over excellent hotel nice community clean quite room flexible shuttle service would help...... 11 January 2014
Rated 5.0 out of 5.0 by 入住总体体验不错,虽然有点小插曲,但是很快就解决了。 成为金卡以来入住了分别入住了ic,hi,hix这是第一家有欢迎信的,电视机也有欢迎词画面,第一印象非常不错。 前台解决问题也很快,登记的时候发现前台出示的价格和预定的不同,他们能很快的联系并确定的当初的价格。 游泳池里面的几个员工服务态度很不错。 睡眠不知道是选择了双床的原因还是啥,总感觉不对劲。而且凌晨发生了马桶堵住的情况。。。也一定程度上影响了睡眠,不过维修的很及时。 这里要说一下退房的时候,前台很热情的问入住感觉如何,就说到马桶堵住的情况,前台很认真的在水单上加了备注,感觉是真心的接受客户的反应情况,而不是敷衍。 28 December 2013
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