There are definite perks for being a Platinum Elite IHG member and the hotels makes sure you know it. I did not book my stay with breakfast but the hotel offered to me free of charge upon arrival. I
had numerous packages sent to the hotel and they made it convenience and accommodated that.
My flight into Shanghai was delayed by more than 7 hours so my check-in was after 11pm but it was not an issue. I had requested non-smoking room, higher floor and with a room away from elevators and they made all the necessary arrangements. It was nice to find the entire floor as non-smoking.
Overall, the room and the stay was comfortable and exceeded my expectations. [Less]