The breakfast menu was very boring. Staff not prepared to alter menu for personal request eg. fried eggs instead of the scrambled eggs. Same sausages every day.[Less]
Convenient Location, Great Staff
I typically stay here a couple of times a month, and the experience is really lifted by the staff who are consistently cheery, helpful and friendly.
This hotel is great for heading into the city for[More] the evening, although for Broad Street you may have to walk a bit. Ideal if you're working in or around Colmore Square, or for travel to Snow Hill Station.
Rooms are always clean and spacious, TV channel choice good and the gym (free) is handy and sufficient for short stops.
Bar is okay with a reasonable choice of drinks, for me I'd prefer to see more choices for a cooked breakfast, but there is plenty of toast, cereal, etc for the "non-cooked" option.
Overall a good hotel that makes up for having to work away from home.[Less]
Great service & great view
The check-in was fantastic. I think it was Danielle who checked us in. She was welcoming, friendly, helpful and had a lovely smile. She showed us the evening menu, then when decided we'd go out to[More] eat as there was very little choice for gluten-free options, she gave us a map. But she drew on the map where was best to go.
Room had a view over Birmingham & we watched the fireworks - a bit surreal without the sound!
B'fast was ok & there was gluten-free bread, but found the choice of other foods a bit limited. Suggest that smaller amounts of scrambled egg are cooked & brought out more frequently or that it's cooked to order as it doesn't 'sit' well on the hot plate.
Overall, a good hotel for 1 night.[Less]
Great weekend break in Warwick
having recently stayed at the Holiday Inn Warwick I rated it very good this included reception (Patrick included). location to Warwick, definitely cost, good food, ease[Less]
This is the best Holiday Inn Express i have visited.
very friendly and most helpful. Food was great and a super breakfast. Only one complaint being charged for parking.[Less]
Good location, value and standard
By Wight Knight
I rate this hotel for it's bedroom room size, great breakfast[Less]
Lovely receptionist on arrival
Chloe greeted us and was extremely
Pleasant and helpful. She gave us a choice
Of room. The receptionist on checkout
Wasn't as friendly and I think she just wanted
To rush us so that she could pop out[More] for
Rooms were lovely. Good views and quiet[Less]
we stayed in a corner room on 24th floor. very nice[Less]
Staff are the strength
The hotel first experience was not the best, slow, check in and the keys didn't work meaning three visits to the desk. But the staff were good in calming us down, and in fact were the strength of the[More] hotel. Once past the doors into the bedroom, we were more than pleased with the rooms, and the facilities. Good night sleep, tasty breakfast, Polite and helpful staff more than redeemed our initial problems. Its a good hotel and we will return again. Car Parking was a bit of a problem, but when I knew where Mailbox was the walk back was not an issue.[Less]