The location for anyone doing business in or around media city is ideal. Close to shops, restaurants and public transport, with multi-story car park nearby.
Reservation process was easy, and
check-in was ok. Staff were a bit insensitive to the fact some of the people in our party were not native English speakers, and spoke too fast without explaining some things in a different way when it was clear the guest didn't understand.
The restaurant staff took our group's orders for an evening meal, but it wasn't until the orders had gone into the kitchen that some of our party were told what they had ordered wasn't available, and that there were only 2 portions of a particular starter available when 3 had been ordered by our group.
Rooms were very well appointed, with easily accessible plugs. Lighting could be improved for doing one's make-up however! Pillows were awful ... all 4 were identical, so no option to select a different type when the first was deemed too hard and thick to be comfortable.
I wasn't asked at checkout if I needed to have my carpark ticket validated, so had to return to the desk and have this done separately after I had checked out,
I unfortunately left my phone charger in the room. When I called later that day to see if it had been located, I was told the front desk would have to check with housekeeping, and that someone would get back to me. No one did, so I called again the next day. Again, I was told they'd have to check with housekeeping, as nothing had been logged. That was 3 days ago, and still I have heard nothing from the hotel. Not a great final impression. [Less]