We are just wrapping up a stay at the Holiday Inn Brookline and I wanted to write a review right away. We stay almost exclusively at IHG properties whenever we travel in North America and Europe and
the staff at this property stand out in my mind as one of the most professional and helpful staff at any property we have ever stayed.
When we first checked in the hotel was bombarded with guests attending several conferences, the air conditioning system was malfunctioning and the lobby was full of complaining guests. The front desk staff handled themselves professionally and graciously and did their very best to accommodate needs. Over the course of our stay I watched them interact with a number of guests who were staying here for medical treatments at the areas hospitals, in every situation I observed they always made an extra effort to assist and treat guests humanely and with the utmost kindness. The front desk staff, the shuttle drivers, and the restaurant and housekeeping staff all excelled in professionalism.
Thank you for making our stay here such a memorable one. [Less]