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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.1

based on 913 reviews
83%
Recommend This Property

Ratings Breakdown

913reviews

  • 5 Stars
    442
  • 4 Stars
    258
  • 3 Stars
    107
  • 2 Stars
    63
  • 1 Stars
    43

Inadequate staff

By

November 17, 2018

The check in was horrible. The clerk that checked me in challenged me right away. He told me he could not give me my points because the name on my credit card and the name on my account did not match. I informed him that my name was William but that I go by Bill and that Bill is short for William. He told me that didn't matter and he had no knowledge of Bill being short for William. I asked him what country he was from! Long story short, I had to request a manager which took some time. My 2nd issue was a screachy air conditioner. I told the front desk and they said maintenance would take care of it but never did. Lost a lot sleep because it would wake me in the middle of the night. 3rd issue, the walls were paper thin. There was a screaming baby that was constantly waking me up. People walking down the hallway in the middle of the night having a conversation was seemingly very load? I will not recommend this hotel to anyone unless there was no where else to stay.

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