Rated 4.0 out of 5.0 by msj3736 Very romantic and relaxing
My husband and I spent our wedding night here. We enjoyed a corner suite with Jacuzzi.It was very relaxing and comfortable. We are residents of Baltimore, but our stay was more like an out of town stay.
May 18, 2013
Rated 5.0 out of 5.0 by MARIEJ GREAT CUSTOMER SERVICE
Mike at check-in was GREAT.. Anthony & Antwan was GREAT and Paul was GREAT.. made stay enjoyable...
May 17, 2013
Rated 1.0 out of 5.0 by Cactus730 Bad choice
My room was awful. It was dirty. The shower curtain was hanging by only half the hooks. The curtains in the window were torn and filthy. I had a smoking room and it smelled extremely bad. There were burns in the furniture. The only salvation was that the window actually opened and I could get some fresh air. The downfall to the open window was all the traffic noise. I will not stay at this location again.
May 15, 2013
Rated 4.0 out of 5.0 by Jennifer8725 Friendly Staff
Great staff! Kudos to the free shuttle driver on 5-2-2013. He was the only driver and was keeping everyone happy, coming to the Inland Harbor when called on his cell phone!!!!
May 12, 2013
Rated 4.0 out of 5.0 by NSSDIVER More than adequate
Very friendly staff - didn't meet a single unfriendly staff in the place in 5 days, clean rooms & building, off street parking. Breakfast was standard fare. Most hot food was pre-cooked, but fine in quality (bacon, eggs, sausage, etc.) They had a funky instant pancake maker (which I didn't use) that made fresh pancakes for you. They missed my Priority Club membership at check-in, but remedied the situation immediately when I pointed it out, so I didn't check either Pro or Con box for that. The 1.5 mile walk to the convention center/inner harbor is not recommended for single women - take the shuttle.
April 22, 2013
Rated 4.0 out of 5.0 by marianne1122 Wonderful staff
Our reservation was somehow lost but the wonderful staff got us placed in an identical room at the last minute. Great shuttle drivers also.
April 15, 2013
Rated 2.0 out of 5.0 by Rebekaah Very nice stay overnight, Need to work on their park & sail program
We checked into this hotel the night before we were to sail out of Baltimore, and chose the Stay and Sail program which allowed us 7 days of free parking, along with free shuttle to and from the pier. The hotel was comfortable, the food was adequate, and the check in staff was pleasant. The problem was the Sail program, and the staff upon returning.
Getting to the pier wasn't so much an issue with the exception of it, but there was a clear problem with organization. We made it to the pier on time. The problems began when we arrived back from the cruise. We were told to call ahead of time to call for a shuttle, which we did. We were told a half hour. Shuttles would arrive, pick people up, and leave, but never did they ask for names, nor were they shuttle drivers concerned with names. It was a free for all. We were told there were others waiting longer than us that needed to get on the shuttle even though they had called the hotel AFTER us. As well people who had just got off the boat were hopping on the shuttle and taking spots.
We finally got fed up and took a taxi to the hotel, which cost us $20.00. We spoke to the front desk which wasn't very empathetic, but they did refund us the $20.00. We were left feeling like they didn't really care about the situation at all. I offered them some suggestions as to how they could improve their shuttle service to and from the pier, but it didn't feel like it was received by accepting ears.
All in all, the hotel was nice, but the staff and Park & Sail program need some work.
April 14, 2013
Rated 4.0 out of 5.0 by JHvisit Shuttle Service Needs Some Attention to Detail
The staff was most cooperative and polite, but somehow when we called for a return shuttle ride from the Inner Harbor we were stranded and left waiting in the cold for over 30 minutes. Not intentionally, but there was a breakdown in the communications between the call received and the shuttle driver.
April 1, 2013