The desk staff are extremely friendly. Although they didn't acknowledge my Platinum status as asked in the survey, that doesn't bother me. They did post the welcome points to my account. Very
friendly and engaging!
I went to breakfast was not impressed. Took 10 minutes to be seated and another 10 minutes to place order. Only 1 person working, and that was to seat, take orders, deliver food, etc. Could not get refills on water. Eggs and bacon were very good, but the potatoes - not so much. Although I asked if I could substitute something for the potatoes when I placed the order, I was told I could not. For lunch I ordered the burger and fries. Quality of the burger was more like a Landshire sandwich. Tasted like a soy burger instead of a beef burger. Couldn't finish it. Recommend going to one of the nearby restaurants for food.
The room was quite impressive and big. However, the mattress was getting soft and the bed frame would creak with each movement, so throughout the night my wife or I would be awakened with the sounds of the other shifting in bed. I advised the front desk of this and was told they would pass this info on.
All in all, not a bad place to stay, but some work must be done to get this up to the quality usually expected from Holiday Inn, especially in the restaurant. [Less]