Joanne was the only employee working the front desk when we arrived to check-in last evening. There were 3 or 4 other customers waiting to check-in behind us. The phone was ringing INCESSANTLY.
Joanne amazed me with the way she handled this scenario. She was always calm, polite, friendly, professional and informative. She answered every phone call. She answered our questions, gave us the required forms to fill out, completed our check-in, and did so without any (noticeable) stress whatsoever. And to top it off, she mentioned she'd only been working for a week or two. This woman is a rock-star employee!! Thank you Joanne. It was a joy to watch you so effectively get the job done. [Less]