I dealt with Carl on check-in both nights. He represents himself in a very professional and mature manner.
He was respectful and just flat out polite on both occasions. You guys are lucky to have
a fine young man working the front counter.
I understand how hard it can be to deal with a costumer, as I am a pilot for NetJets, regardless of the day I'm having.
Carl was super friendly and just refreshing at the end of a long day.
Please pass along to Carl and his supervisor how very pleased I was to meet him and have him assist me. [Less]