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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 750 reviews
92%
Recommend This Property

Ratings Breakdown

750reviews

  • 5 Stars
    488
  • 4 Stars
    181
  • 3 Stars
    36
  • 2 Stars
    18
  • 1 Stars
    27

comfortable stay and lovely food

By

January 18, 2017

Staff were friendly open and honest. Excellent spa facilities although water in swimming pool a bit cold.

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Always a pleasure to return

By

January 18, 2017

club

The staff at this hotel are excellent and are always inclusive and helpful to my husband and myself. As my husband users a wheelchair for a lot of his mobility needs we are always very pleased. With helpfulness, without fuss, of all the staff. Hotel is always clean and hasa a pleasant but efficient accommodation stop. I didn't uselessness the this stay but daughter in law was very impressed with the pool. We will undoubtedly be returning to the hotel when we are in the area.

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Miserly rewards for IHG members

By

January 17, 2017

I have stayed at this property a fair few times (as a platinum ambassador) have never received an upgrade despite asking. Free drinks are limited to a small bottle of Carlsberg or house wine and some nuts, no leniency to switch to tea/coffee and the soft drink option was a bottle of warm water.

Given the similar price the Crown Plaza in town makes you feel like a king, lounge access and they are distraught if they can't upgrade you!

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Wonderful Hotel!

By

January 17, 2017

Everything was lovely. The rooms, food, spa and the staff. 10/10!

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Just great quality

By

January 16, 2017

Not having been a big Holiday Inn user in the past I am just so surprised to write this.. but from the room to the bath to the bed to the food to the overall experience and the value, Holiday Inn wins it hands down. I can only recommend that you give them a try. I'm sure you'll find the same

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PENALTY

By

January 16, 2017

HOTEL: We have a room available. But we have to charge you a Penalty for early check-in.
SELF: That's an extremely Business Unfriendly policy.
This is the second time I am being charged Seventy Five Pounds.
It is not fair.
You must check with your management and refund the same to me.

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Clean rooms and friendly staff

By

January 15, 2017

club

Comfortable stay, with an atmospheric bar area thanks to to the pianist.

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Over bath showers

By

January 15, 2017

Arrrrgh!! Why for goodness sake are we subjected to these in the 21st century?

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Great venue

By

January 13, 2017

Great location with ease of access to main travel routes. A place to relax

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Great stay

By

January 12, 2017

Thank you HI staff for an excellent stay. It has been a great trip.

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Excellent hotel

By

January 11, 2017

No faults in room or with staff. Did not use the leisure facilities but from all I did see the hotel was an example of a good quality Holiday Inn

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enjoyabel new years eve

By

January 11, 2017

had a lovely stay over new years eve. only downside was my husband ordered the monk fish for main, which was very small and didn't come with anything else, so he was starving.

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